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Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers
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Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers Passenger Advisory Group (PAG) represents views and makes recommendations on all aspects of the airport’s passenger services and facilities PAG is a subgroup of GATCOM – the airport’s independent consultative committee Candidates should have a passion for customer service Gatwick Airport is looking to recruit new members to join GATCOM’s Passenger Advisory Group to feedback and make recommendations on all aspects of the airport’s passenger experience. GATCOM’s Passenger Advisory Group...
Glasgow Airport receives top ranking in CAA disability access report
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Glasgow Airport receives top ranking in CAA disability access report Glasgow Airport receives the highest rating of “very good” from the UK Civil Aviation Authority (CAA) for disability access. The CAA has today (Thursday 11 July 2019) published its fourth annual report on the disability access of the UK’s largest airports, spanning a 12-month reporting period of 1 April 2018 – 31 March 2019. The CAA’s accessibility framework is a world-first and is driving improvements in performance to help improve accessibility across UK airports. To achieve a 'very good' classification, airports...
Which aircraft do you consider the safest?
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Which aircraft do you consider the safest? Inspired by a discussion in another thread about the Boeing 737-MAX variants. What aircraft do you consider to be the safest and why? I think as a general rule of thumb people tend to consider new aircraft as the safest and you often hear people making comments about the age of airliners with quotes like "that rusty bucket" and "that old tin can" being commonly heard around airport departure lounges. A number of UK and US airlines are renowned for hanging on to their "old birds" but are they really any less safe than new aircraft. Clearly...
Review: Ethiopian Airlines MAN-ADD-VFA // JNB-ADD-MAN
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Just returned from a fantastic safari trip to Botswana, this is my report of the journey provided by Ethiopian Airlines who i used for the main part of the air transport. We left on Friday 14 June , checked in at Terminal 2 for flight ET 729 Manchester -Addis Ababa. Ethiopian have quite competitive fares so travelled business class with them. Checked in quickly, had already pre-booked seats had 3A/C throughout. Went to security which was somewhat chaotic, staff could use a bit training on how to speak to the public too, however got through that eventually and went to the Aspire Lounge. I...
First Minister unveils Refill Wales water fountains at Cardiff Airport on National Refill Day
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First Minister unveils Refill Wales water fountains at Cardiff Airport on National Refill Day The First Minister for Wales, Rt Hon Mark Drakeford AM has visited Cardiff Airport today (19 June 2019) to mark National Refill Day, by officially unveiling three brand new tap water Refill Stations. Customers flying from Wales’ national airport can now fill their own reusable containers with high quality tap water at three Refill Stations, supporting the reduction of plastic waste and saving money at the same time. One Refill Station is located in the Departure Lounge, ideal for customers who...
Unanimous agreement of Welsh Affairs Committee: Devolve Air Passenger Duty to Wales by 2021
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Unanimous agreement of Welsh Affairs Committee: Devolve Air Passenger Duty to Wales by 2021 Cardiff Airport welcomes the report published today [Tuesday 11 June] by the Welsh Affairs Committee into the devolution of Air Passenger Duty (APD). The unanimously-agreed report recommends that the UK Government should hand over control of Air Passenger Duty in Wales to the Welsh Government by 2021. Cardiff Airport has continuously reinforced its position on the matter – calling for the tax to be devolved and then reduced or abolished. Cardiff Airport believes that the devolution and...
Glasgow Airport reveals design images for new £1.6 million Lomond Lounge
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Glasgow Airport reveals first design images for new £1.6 million Lomond Lounge Glasgow Airport has unveiled the first design images of its exclusive new executive lounge. The Lomond Lounge will be based airside in the departures area and is due to open its doors to outbound passengers later this summer. More than £1.6 million is being invested in the plush new facility, which will create 25 new jobs and operate between 5am and 9pm daily. This will be the fourth lounge facility to be based at Glasgow – the most of any Scottish airport – as the number of people looking to enjoy access to...
Manchester Airport signs up to Tap Water Refill Scheme
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Airport signs up to Tap Water Refill Scheme Passengers flying in and out of Manchester Airport can now refill their water bottles free of charge at any of its bars, cafes and restaurants. The UK’s third largest airport has signed up to a scheme called Refill, a national City to Sea initiative backed by local water company, United Utilities. It means passengers can refill their water bottles at any of the 33 outlets across the airport’s three terminals. This is in addition to water fountains that are already located in both arrivals and the departure lounges. With 7.7 billion plastic...
Birmingham Airport's Self Service Bag Drop reaches one millionth passenger milestone
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Birmingham Airport has welcomed the one millionth passenger to use the Self-Service Bag Drop (SSBD) – automated self-service bag drop technology officially launched across the airport in January 2018. Designed to reduce passenger check in times, SSBD allows passengers to print bag tags and boarding passes and inject their bag into the baggage system using a simple, customer friendly user interface. The SSBD service has decreased queue times while increasing customer satisfaction and providing an improved customer experience. SSBD allows staff to support passengers who might need...
Edinburgh PRM call point upgrade
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Edinburgh PRM call point upgrade Video technology has been installed in new call points at Edinburgh Airport to provide better contact between Passengers with Reduced Mobility (PRM) and staff upon arrival. The 17 points have been upgraded to include video technology and hearing loops, with the points directly connecting to the PRM control room so passengers can speak to staff. A total of £425,000 has been invested in the points which are in critical locations such as the Long Stay Car Park, the drop-off area, coach park and tram stop. It follows direct feedback from PRM passengers and...
Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers
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Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers Passenger Advisory Group (PAG) represents views and makes recommendations on all aspects of the airport’s passenger services and facilities PAG is a subgroup of GATCOM – the airport’s independent consultative committee Candidates should have a passion for customer service Gatwick Airport is looking to recruit new members to join GATCOM’s Passenger Advisory Group to feedback and make recommendations on all aspects of the airport’s passenger experience. GATCOM’s Passenger Advisory Group...
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Manchester: The big revelation...?

"The M56 link and 1993 MSCP expansion / level 4 drop off adaptation may not happen. Pier 4 is still a possibility; if it happens it’s not part of MAN-TP but the project will allow for it to be added in the future.Renaming of taxiways etc. will be in stages beginning this December. All the west side pier one gates are identical for both type serviceable, layout and location of everything. Same for at least the seven Zulu remote stands furthest north west. These remotes are “gates without air bridges” - serviced by busses but with the same facilities as a contact gate. Speaking of busses there’s new ones on the way Much was made of the slide in my earlier post showing the travel time for the busses. They’re confident the new airside perimeter only road layout will expedite bus times.Eventually the west side pier B gates will become T2, the east side T3. What happens to the actual pier was unclear.The big revelation (or not) was something to be announced soon - the next pier built may be pier 2 and then followed by pier 3. This hint was given some weight with the slide above showing state of play for 2020, with the large “pier 2 construction” zone. Still in discussion so we will see"......

Your views on ITV's "Yorkshire's Airport"

"So before I made judgement on the programme Yorkshire Airport, I decided to allow it to run a couple of episodes as I didn't feel like one was enough to go on.First of all I must say I am embarrassed to call it my local airport, it doesnt portray the airport in a good light at all. The manager who seen fixing the customer experience scores and saying love you down the radio is hardly professional, same for the guy who moved people's seats by their name and if he liked the name or not. It shows the airport as run by a couple of amateurs. The guys on the ramp was the only part of the second episode which was bearable to watch. Swissport and the team of LBA have truly let the airport down, made it out to be a clown airport. I can see why jet2 decided not to be involved in the filming and i can hardly blame them. What's more frustrating for me is I used to work at the airport and it was nothing like this, it's like the normal everyday staff who actually keep the operation running smoothly have been replaced by wannabe celebs whom are more like the class clown".....

Review: Birmingham to Lanzarote with Jet2.com

"Have just arrived in Lanzarote courtesy of Jet2. My opinion so far? Fantastic airline, they left bang on time at 3.25 and landed 20 minutes ahead of schedule, 10/10 for punctuality. The check-in staff and cabin crew seem to really love their job and greeted us with a genuine smile when we encountered them. I kind of wish they toned it down a little with the automated announcements, but I'm just nitpicking really. The food service was done on time and the flight was pretty relaxed. The aircraft was 19 years old (G-JZHH) but it looked quite new to me with comfortable seats and generous legroom. To echo many others opinions, I definitely recommend flying on Jet2, in many areas, they give other airlines a run for their money especially regarding customer service and with the amount of legroom"......

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