BRS press release.


Streamlined improvements brought in to help Bristol Airport passengers take off

Created: 14th Sep 2021

A Midlands-based consultancy has partnered with Bristol Airport to improve the customer experience.

Develop Consulting have been working closely with the newly formed Continuous Improvement Team at the Airport over the past four months to help travelers have a smoother journey.

With travel restrictions being eased, the Airport has been keen to ensure that all processes within the terminal were as slick and stress-free as possible, and with customers benefiting from the best experience possible while using the Airport.

Steve Clark, Manufacturing and Construction Director for the Lean and transformation business Develop Consulting, has been working alongside the team and Andrew Goodenough, Infrastructure Director at the Airport, on the project.

The Airport team has been given intense training in Lean methodology, which is a process which originated from the Toyota Production System (TPS) and follows the relentless pursuit of identifying and eliminating waste in all forms, including time and transport. The team were then coached to practically implement the skills to improve their projects.

Over 50 main areas of focus were identified through the project and Steve was also able to not only coach and advise the team, but also support in the development of a data dashboard to efficiently manage the airport on a day-to-day basis, along with improving project management. The dashboard allows the airport team to measure and assess the points more concisely, along with continuing to use their new skills in managing the site.

Steve said: “It has been a pleasure working with the team at Bristol Airport and it was great to be able to put some building blocks in place for when the customer numbers increase over the coming months and help them manage their airport on a daily basis much more effectively and efficiently. Our next steps are to roll out the Lean tools to the rest of the workforce from autumn onwards.

“These past 18 months have been very difficult in many industries, especially the airline sector, so it was great to be able to step in and help the teams start afresh with new processes for the forthcoming period of travel which we are starting to see, and assist in giving the customer a better experience as they do so,” he said.

Andrew Goodenough, Infrastructure Director, Bristol Airport added: “We are delighted to partner with Develop Consulting to review and improve the customer processes at Bristol Airport. As a business we are committed to using innovation and continuous improvement techniques to build back better and greener after the impacts of Covid. Develop Consulting have delivered training modules, tools and techniques to equip the teams across the business to meet the ongoing demands of being a business embracing continuous improvement ways of working.”

For more details about Develop Consulting and the work they do across the transport, manufacturing, construction and healthcare sectors, visit
www.develop-consulting.co.uk
 
Bristol Airport still seems to be providing financial assistance to many local projects despite the financial damage caused to aviation by the pandemic.

I note one of the grants has provided Wrington Cricket Club with pitch covers. Wrington is the large village in whose parish the airport sits (it's become almost a small town since I lived there in the 1950s when it really was a small rural idyll - not any more). This parish council is one of a number in the area that opposed and still opposes the airport's expansion plans.

About a decade ago Wrington set up a twinning association with a small town in southern France based entirely on Ryanair's Beziers route from Bristol. The association still exists. It's a hypocritical stance to take: oppose the airport's expansion but be quite happy to benefit from the airport when it suits, yet they don't want more routes that would come with expansion to benefit someone else.

 
Just realised that BRS is only one of two UK airports that is a base for all four-major UK airlines (not including BA or Virgin).
Ryanair, easyJet, TUI and Jet2 have bases all over the UK, however only BRS and MAN are bases for all four airlines.

Other airports with 3 out of the four based airlines.
BHX - not a base for EZY (yet)
STN - not a base for EZY
EDI - TUI base is closing
LTN - not a base for EXS
GLA - not a base for RYR
BFS - not a base for RYR
NCL - not a base for EZY
EMA - not a base for EZY
 
Just realised that BRS is only one of two UK airports that is a base for all four-major UK airlines (not including BA or Virgin).
Ryanair, easyJet, TUI and Jet2 have bases all over the UK, however only BRS and MAN are bases for all four airlines.

Other airports with 3 out of the four based airlines.
BHX - not a base for EZY (yet)
STN - not a base for EZY
EDI - TUI base is closing
LTN - not a base for EXS
GLA - not a base for RYR
BFS - not a base for RYR
NCL - not a base for EZY
EMA - not a base for EZY

Wizz Air UK is growing quickly with a particularly large base at Luton and might soon join the four you have mentioned as a major presence around the UK. It said recently that it wants to grow substantially in the UK.

Given its small site and the many operational challenges it faces It's remarkable how BRS does so well with these airlines, especially as it doesn't serve a major metropolitan region. Some argue that their presence puts off some legacy carriers from operating at Lulsgate.

When things return to pre-pandemic levels and growth returns on top of that we shall see how these four airlines with significant presences at BRS can co-exist without seeing passenger numbers fragment. The airport that has been extremely accurate with its passenger projections for the past 15 years clearly believes it can offer more passengers to feed the airlines. If so only external decisions relating to passenger caps can interfere with that.
 
Simple flying a couple of weeks ago had a piece on Istanbul being Europe’s busiest airport and it’s massive ambitions. Within that Turkish airlines singled out some untapped markets with Bristol as one of them.. this was in a list of a few but none the less we may yet see Turkish rock up as an alternative to the ME carriers. They did also talk about partnering with other airlines.
Id like to see them arrive to provide a link to arguably one of the best world hubs now and to diversify further the carriers (including state) at Bristol.
Further wish list:
Air France, expanded Lufthansa, SAS, Swiss, Iberia and Emirates with there change of aircraft focus..
 
Simple flying a couple of weeks ago had a piece on Istanbul being Europe’s busiest airport and it’s massive ambitions. Within that Turkish airlines singled out some untapped markets with Bristol as one of them.. this was in a list of a few but none the less we may yet see Turkish rock up as an alternative to the ME carriers. They did also talk about partnering with other airlines.
Id like to see them arrive to provide a link to arguably one of the best world hubs now and to diversify further the carriers (including state) at Bristol.
Further wish list:
Air France, expanded Lufthansa, SAS, Swiss, Iberia and Emirates with there change of aircraft focus..
I would not be surprised to see some movement along those lines if BRS wins its planning appeal. If it loses and is stuck at a cap of 10 mppa there would be limited scope for significant developments unless one or more of the existing airlines downsized at at the airport.

BRS was already just past 9 mppa on the rolling 12-month period to the end of February 2019 before the pandemic struck and that was without Jet2 whose programme would take up much of the one million spare passenger places.
 
A bit late but this press release only appeared on the airport's website today. It anticipates over 100,000 passengers using the airport over the Christmas period, with 12,000 on 27 December.

For context the press release for Christmas 2019 anticipated 300,000 passengers with 25,000 on the busiest day.

 
BRS press release today states that in the past 12 months £160,000 has been granted to local community projects from the airport's Local Community Fund. A total of £1.2 million has been granted to local projects since the fund was set up in 2012.

The purpose of the fund is to help mitigate the impact of airport operations and to give something back to surrounding communities.

Given that there seems to be so much local opposition to the airport's expansion there are plenty of groups apparently prepared to receive but not appreciate.

If the airport loses its appeal with a likely need to cut costs if it is to continue as a profitable venture in the face of restrictions on growth of the business, I wonder whether this fund will be wound up. The locals could hardly complain if it was.

 
BRS press release this week.


Bristol Airport's response after the Government's announcement that pre-departure testing will no longer be required for travellers returning to the UK

Created: 5th Jan 2022

Dave Lees, CEO, Bristol Airport said:

“We welcome the Government’s announcement today on the removal of pre-departure testing for travellers returning to the UK. The change will provide reassurance and confidence for customers wanting to visit family and friends, arrange a foreign business trip, or take a well-deserved holiday. It’s also a boost for our region’s inbound tourism businesses.

The Government should now quickly remove the remaining testing requirements – with Omicron now dominant in the UK, international travel restrictions no longer make any noticeable difference other than keeping family and friends separated from each other.”


My wife said someone from the airport was on the local tv news yesterday speaking about a surge of bookings since the relaxed measures were announced. A surge can mean almost anything.
 
In peak summer, how many aircraft can be grounded overnight and does anyone know the mix (aircraft and airline)
 
In peak summer, how many aircraft can be grounded overnight and does anyone know the mix (aircraft and airline)
I'm not sure of the total overnight stand availability.

easyJet seems to be basing 17 aircraft in peak summer - 2 x A321, 12 x A320 and 3 x A319, although the pandemic situation remains dynamic
Ryanair 4 - although in addition this airline operates nearly the equivalent of a 3-aircraft base with aircraft from 'the other end' of a number of routes
TUI possibly 6 - 5 x B738 incl MAX and 1 x B788
Jet2? - there was talk of 7 at one stage although I suspect it will be significantly less than that now
KLM overnights usually with an E190

None of the other airlines using BRS has a base there.

It might be that we shall have to wait until the season actually begins to see the final tally, with Covid uncertainty still undermining plans.

If anyone can correct me or add anything to this I would be grateful.
 
BRS press release:


Bristol Airport hosts Jobs Fair with the creation of hundreds of new jobs

Created: 17th Feb 2022

Bristol Airport will be hosting a Jobs Fair next month to highlight the range of current job opportunities on offer. The Airport will be teaming up with other employers based across the site for an event on Thursday 3rd March, giving prospective candidates the chance to find out more about the variety of permanent roles available including customer service, hospitality, retail, airline handling and security.

The Jobs Fair will also provide an insight into seasonal roles, ideal for students or those who just want a taster of working at the Airport, with over 400 positions being created in the lead up to the summer peak season which starts at the end of March. Just some of the employers on site represented will be security provider – ICTS; travel catering specialist – SSP; and duty free shopping operator - WDF. Other companies present will include Swissport, DHL, Jet2, Mitie, Superdrug, InMotion, Monsoon, Hilton, Europcar, Claires Accessories, and special assistance company, OCS.

Debbie Hartshorn, People Director, Bristol Airport said:

"As travel restrictions ease, we are now able to see the road to recovery for the aviation industry. With a very busy summer season ahead of us, we will be hosting our first face-to-face jobs fair since the pandemic showcasing a wide range of employers and hundreds of interesting roles to suit people with different skills and experiences.”

“No two days working at an airport are the same, and our teams need a good mix of those starting out in their working career and those with more life experience. If you enjoy working as part of a team, are self-motivated and take pride in a job well done, then we could have the perfect opportunity for you. Working at Bristol Airport offers endless possibilities, and you will have a brilliant team behind you who will support you on your journey.”

The Jobs Fair will be held in Lulsgate House at Bristol Airport on Thursday 3 March, between 12pm and 3pm.

To register your interest and book your free travel to the event go to:

www.bristolairport.co.uk/about-us/careers/recruitment-event

Download poster
 
Some unhappy customers. I have some sympathy with their cause but the overriding issue is rightly safety. Probably better to hang around at Bristol Airport waiting for your bags to be unloaded than be stranded at the other end because the flight did not operate. That's my view anyway.

 
The below notice has been posted on the BRS website since Friday. Unless the notice has been left on the site in error the problem must be taking a time to fix.

We are experiencing a temporary technical problem with our payment card platform and some transactions are currently not able to be completed. We apologise for the inconvenience.
 
The below notice has been posted on the BRS website since Friday. Unless the notice has been left on the site in error the problem must be taking a time to fix.

We are experiencing a temporary technical problem with our payment card platform and some transactions are currently not able to be completed. We apologise for the inconvenience.
That notice is still on the airport website.
 
Airport press release issued today:


Easter Getaway 2022 – Plan, Prepare and Arrive Early​

Created: 6th Apr 2022

Bristol Airport is advising customers to arrive early as the Airport is preparing for the busiest period in over two years with over 300,000 passengers planning to travel through the Airport during the Easter period (9 April - 24th April inclusive).

The Easter holidays are expected to be the busiest period for Bristol Airport since the start of the COVID-19 pandemic with customers planning on going on a well-deserved holiday, city break or to meet up with friends and family.

Sun destinations and city trips are due to be the most popular choices during this Easter break. The top destinations for customers will include Malaga, Alicante, Faro and Mallorca. Last week also saw a welcome return to the Airport’s first long-haul destination in two years with TUI reintroducing flights and holidays to Cancun (Mexico).

During the busy Easter period, customers are strongly recommended to arrive early at the airport and allow extra time for check-in and to go through the security process. Passengers are also advised to check with their airline and to arrive at least a minimum of 2 hours prior to their scheduled departure time. With the Airport still recovering from the impact of the past two years, customers are being advised that the terminal will be busier than usual and to prepare in advance for check-in and security. This anticipated busy period comes just weeks after COVID-19 travel restrictions for the UK and Europe were relaxed.

Bristol Airport recommends all passengers to prepare before arriving at security. This includes:

  • Have your boarding card ready
  • Remove laptop computers and other large electrical devices
  • Place liquids in separate liquids bags
  • Empty your pockets into the trays provided
  • Take off your jacket and/or coat
Graeme Gamble, Chief Operating Officer, Bristol Airport said:

“Following the end of all COVID-19 travel measures, we are anticipating a strong increase in passenger numbers over the Easter period. We know there is a huge pent-up demand for travel which has built up over the past two years during the pandemic. The increase in passenger numbers this Easter demonstrates the continued customer confidence in travelling abroad.

Whilst recruiting new colleagues for the airport can take time, the Bristol Airport team and business partners will be working hard to ensure all customers have a smooth and easy journey through our terminal. We strongly advise for all customers to arrive at check-in at least a minimum of 2 hours prior to their scheduled departure time.

“The airport has been working hard over the winter season to prepare for the spring and summer season with various ongoing development projects in the terminal which are due to be completed over the coming weeks and months. The work includes a £2.6million investment in the enhancements of the commercial amenities in the departure lounge to provide a greater experience for customers before boarding their flights.”
 

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