- Moderator
- #301
British Airways has cancelled 2000 incorrectly priced tickets to Tel Aviv and Dubai.
https://www.bbc.co.uk/news/uk-44546400
https://www.bbc.co.uk/news/uk-44546400
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My first and only will be in August. It's a pity that they aren't being replaced with other widebody type.BA retire G-BNWB tonight. She’ll be off to St Athan tomorrow.
Looking forward to my final (but only 2nd) BA 767 flight in September.
Probably A321s i'd have thought.Will be interesting to see what BA use on the nightstopping Edinburgh and Glasgow services when they retire the 767 completely
My first and only will be in August. It's a pity that they aren't being replaced with other widebody type.
Customer data theft
We are investigating, as a matter of urgency, the theft of customer data from our website and our mobile app the stolen data did not include travel or passport details.
From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised.
The breach has been resolved and our website is working normally. We have notified the police and relevant authorities.
We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.
We are investigating, as a matter of urgency, the theft of customer data from our website and our mobile app. The stolen data did not include travel or passport details.
From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised.
The breach has been resolved and our website is working normally. We have notified the police and relevant authorities.
We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.
What to do if you have been affected
If you believe you have been affected by this incident, then please contact your bank or credit card provider and follow their recommended advice. Please check back here for further updates, we will be updating this page.
FAQs
How do I know if I have been affected?
This relates to customer bookings made from 22:58 BST August 21 2018 to 21:45 September 5 2018 inclusive. We will be contacting affected customers directly to advise them of what has happened and are advising them to contact their banks or credit card providers and follow their recommended advice.
Will there be any compensation?
We take the protection of our customers’ data seriously, and are very sorry for the concern that this criminal activity has caused. We will continue to keep our customers updated with the very latest information. We will be contacting customers and will manage any claims on an individual basis.
What data has been lost?
The personal and financial details of customers making bookings on ba.com and the airline’s mobile app were compromised. No passport or travel details were stolen.
How do I reset my ba.com password?
Click the Forgotten Pin/Password link on the top right-hand corner of the ba.com homepage.
We recommend you choose a unique password that you do not use for any other online account.
Should I call my bank or cancel my credit cards?
We recommend you contact your bank and follow their recommended advice.
What shall I do if I am due to travel today?
The incident has been resolved and all systems are working normally so customers due to travel can check-in online as normal.
Will I still be able to check in?
Yes, all customers booked on our flights will be able to check in as normal.
Will this affect any future bookings?
The incident has been resolved and ba.com is working normally so future bookings will not be affected.
Possibly the effect of Jet2 moving into the London area as many of those decreases seem to be on sun routes especially from Gatwick.
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