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Airport Experience (Questions & Reviews)

Seasider

Premium Member
I've upgraded to support F4A!
Jan 16, 2009
1,457
774
223
East Coast
Nobody wants to work a 3hr shift - morning and afternoon rush - or work 3hrs then 5 hrs off and return for another 3 hr shift. My opinion of what happens for what it is worth.
 

Airplane

New Member
Aug 31, 2015
26
1
3
Flew out of LBA today to Murcia SAN Javier (last time flying there as it moves by my next flight). No bags to check as hang luggage only but the queue at security was small and moved fast. Went straight through the packed terminal to the lounges. First time in the White Rose Suite and it was extremely busy, we had to wait for a table. We were flying out of gate 10 which is the worst gate of all. Flight full with Ryanair. Overall a very positive experience if LBA and seemed very busy.

Also saw the ITV film crew filming the new series which is to be set at the airport on my way through duty free.
 

Bob101

New Member
Mar 17, 2014
16
16
3
Had a weekend in IBZ with the Mrs. Flew out Friday morning have to say we cruised through security but departures was rammed. We managed to get a seat in Cabin bar and was interesting to see them actively diverting dressed up hen/stag dos from there to other bars. Until the flights started boarding you could barely navigate through the place due to the numbers of people. Hopefully will improve when the new seating area is open. Landed lunchtime yesterday at the same time as another flight - 5 full buses heading for arrivals at the same time. Short queue to get into the terminal and up the stairs but got through passport control without too much delay. The queue was down the corridor but it moved pretty swiftly. Bags were already there when we got downstairs so straight out. Can't complain overall.
 

Tarn Spotter

Well-Known Member
Nov 5, 2012
736
286
63
Flew out on the 21st May returned 12th June.
Landed just after 2pm with 5 other planes on the ground and with only one wheel chair lift from the ground floor to passport and one back down again to baggage, queues for the down lift backed up to the passport desks, which had the effect of creating a queue from passport desk back to the up lift, making it impossible for new arrivals to get even in the terminal. Okay yesterday, but totally unacceptable in bad weather.
Surely within the ability of the airport to put a passport desk downstairs, the desk upstairs was totally dedicated to wheel chair passengers , so would not make any difference to other passengers. The number and position of wheel chair passenger is known, so this desk needs only to be managed at peak times, releasing the staff member back upstairs.
This would save many hours of staff time, we had a dedicated member staff pushing us through the airport, his total time with us was just under an hour, yet pushing time probably 5 minutes, standing time with us, 50 minutes, he did not even have to wait for our cases as they were already in the baggage hall, this is normal.
Instead of handling just us in the hour, maybe 5 or 6 other passenger.
I know I bore folk with my observations on special assistance, but there are some simple steps that could be taken to ensure a better experience.
 

White Heather

Platinum Member
Jan 14, 2009
3,453
1,370
205
64
Leeds
As someone who, when working, often had responsibility for projects which included provision of suitable facilities for people with disabilities, I understand your frustration Tarn Spotter, but you really need to make these points to the airport management. I am sure if you wrote to David Laws he would ensure that your points are passed to the appropriate person (probably the lady who is in charge of airport development projects). The good news of course is that the airport are planning a terminal extension in the winter which will provide a brand new ground floor passport control and baggage reclaim area, so all these issues should become a thing of the past.
 

Tarn Spotter

Well-Known Member
Nov 5, 2012
736
286
63
Thanks for your response White Heather, having fought for 50 years to obtain better conditions for the disabled I really need to pass on the baton to someone younger. In addition I think airport management and some LBA airlines now file my correspondence in the WPB. Its just not the events I illustrate in this thread I would have to bring to David Laws attention, but many other short comings. I just hope others who have the same passion I had 50 years ago can pick up the baton for future generations.
In addition i have been told off by my heart specialist that I need to tone down my campaigning mode, especially have fought for the last 26 years to leave a certain european organisation, which has taken up virtually all my day time hours for the last 5 years.
When I look back 70 years to airport facilities for disabled people, progress has been made, but were only 50% of the way to a proper structure, there is still a huge way to go.
 

markietg

Active Member
Feb 23, 2011
108
58
28
Just returned from Wroclaw. I flew out on Thursday at 5pm. I’d booked myself into the 1432 Lounge so I arrived around 1340 to make full advantage of it. I’d pre-booked FastTrack via the Ryanair App....complete waste of £4. The queues were moving so quickly...both fast track and the normal queue I hadn’t even got my liquids out of my carry on before I reached the trays at the scanners. Departures was rammed! I headed straight for the lounge. Starbucks still behind wraps so I’ll wait till next month to have a look at that. I was wondering if I was a bit mad parting with £35 for the 1432 after recent reviews but my worries were soon forgotten. I reported to the lounges front desk and was then walked round to the 1432 and introduced to the lounge assistant Sue, who was wonderful. 3 glasses of Prosecco and 2 Vodka & Lemonades later I was served with the best hot turkey and cranberry roll. It was very relaxed in there, no more than 10 people in while I was there. The other 2 lounges were a lot busier. I’d definitely use the lounge again.

Returned from WRO on Sunday evening. Parked on Stand 12. No buses to meet us do we walked in. No problem for me and I think it was definitely quicker than waiting for buses to board. No queues at all for immigration and all 8 desks open. I think we landed at the right time cos 4 flights landed as we were disembarking and walking up to immigration. Glad to say LBA ticked every box for me this trip
 

Finger66

Well-Known Member
Aug 21, 2015
504
624
93
South Leeds
Part of this is also access related but felt this was the better of the two threads to post in. Saturday 29Jun left home at 1010 in south Leeds, using the bus with a change in Leeds City Centre. Breezed through security and were sat in the Cabin Bar at 1140 - a mere 90 minutes after leaving home. Landed at 1205 yesterday and two buses later were back home for 1335. Seriously cannot fault a thing about the whole experience - other than perhaps the price of a pint, but then they do have that captive market. There are definitely positive things happening at LBA, albeit this was all witnessed at relatively quiet times of the day
 

Offint

Well-Known Member
Feb 6, 2016
296
283
63
Ilkley
Sat here in the 1432 lounge....when it first opened it was £5 upgrade with my PP and you could get a cooked breakfast.....now its £10 upgrade and the only cooked food is either a bacon or sausage sandwich.
So came my sausage sarnie in less than 5 mins, 2 sausages cut in half that were so overcooked I left it....this lounge is not worth paying an upgrade for and it will be my last visit here save money and go to the White Rose lounge.
 

SNOWMAN

Active Member
Jan 12, 2010
369
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28
74
hi offint
thanks for the info re the 1432 lounge,i had talked two family members into trying the lounge,now i will pass the info on to them.
with thanks
sm1
 

KARFA

Active Member
Jun 3, 2014
250
215
43
Im going to SIN on BA over LHR. Do we know which lounge BA business class pax are using?
sorry if you know all this already - when you get to T5 domestic arrival gates are at the north end of T5A and it is a simple bp scan with no security before heading up the escalator to the airside departures area. If you arrive on a remote stand you will be bussed to the domestic entrance on the ground floor under A2, go upstairs and then along the corridor about 100m to the same bp scan point.

As a J passenger you will have access to the galleries club lounges so there is one at each end of T5A, south GC is bigger. You can also use the GC in T5B which is quieter. If you do go to T5B use the transit to get there but if you have to come back to A go to -4 and walk back and don't go back to the transit. From B to C you can take the transit. The transit from T5B will only take you to T5C and then swaps to the arrivals stream bringing passengers back to arrivals.

If you are on the A380 that will be from a C gate, although there is a small possibility it could be bussed from A10 (the A380s are rarely bussed tho). If on the 777 that is likely to be B or C gate or possibly A18, or again possibly bussed from A10.
 

KARFA

Active Member
Jun 3, 2014
250
215
43
Thanks, that's really useful info. Scheduled to be an A380 going out and coming back (from KUL) a 787- serviceability issues notwithstanding!
You should be fine with that. I don’t see the KUL route affected much with the 787 issues. It is usually LAX and DOH that seem to be getting cancelled.

The 787 is a nice way to travel, did that trip last year and certainly felt much better after the flight.
 

Offint

Well-Known Member
Feb 6, 2016
296
283
63
Ilkley
I flew from LBA about 3 weeks ago and went to the reception desk where the lounges are......

"Have you booked entrance to the lounge?"
No I said....why?
"We are really busy she said"
Can I use the 1432 lounge and pay the extra £5 with my PP I asked.
"It's now gone up to £10.00 as it's a 1st class lounge"
I smiled and said......ok lets do it.

I WAS THE ONLY PERSON IN THE LOUNGE.......really busy!....I looked through the other door into The White Rose lounge and it was no more than 25% full.....

I am going away early Nov so I thought I would email them to book my place....you never know it may be really busy again and this is the email I received from The Lounge Team.

Good morning,
Unfortunately you are unable to pre-book the lounges using a Priority Pass as these are a third party company and are therefore subject to availability on the day.

We will do our best to accommodate you on the day but the only way to guarantee entry is to pre-book and pre-pay through the Leeds Bradford Airport website.


Regards


The Lounge Team


I have used the new lounges about 5 times since they opened and have never met such unhelpful people in all my time using airport lounges and trust me I have used lots all over the world. The miserable older guy with glasses guy who wears a white shirt is the worst it's as though he's doing you a favor and its ever since the new ones were opened.
The 1432 originally advertised a cooked breakfast but now its only a bacon or sausage sandwich....1st class lounge my a**e!
 

KARFA

Active Member
Jun 3, 2014
250
215
43
Use of Priority Pass is always subject to capacity on the day, I don't think you can pre-book with PP anywhere so LBA aren't doing anything different here.
 
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