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Let's hope so!The LHR route should be busy/full today as there are no trains and England are playing at headingly
As long as it does actually show up!The seat map for my flight north on Saturday morning has changed again…back to a Dash now. Will see what shows up at LHR on the day. You never quite know with FlyBe.
You wonder if it’s about proving to the big boys they can code share! There has been some text book stuff from them this week and more importantly loads will have been much higher than previously!Thinking positively, I think that this shows FlyBe really want to make the route work.
As the "uninitiated" person here, I'd point out that I am speaking FOR and AS the general travelling public. So, of course it is the fault of the airport because that is who is visibly responsible. Will anyone be getting on Swissport's Twitter or Google or TrustPilot? If you're unsure about the answer to that, please have a look at LBA's Google reviews for the last few months to see where passengers direct their anger when there are issues with baggage etc.On here too apparently.
Swissport have exactly the same problem with staff that the airport do with the same Government checks leading to a 12-15 week period from recruitment to being able to work. They are short staffed at other airports too, particularly MAN. Things should start to improve in the near future provided they have recruited adequately. LBA can and will enforce the service level agreement but that would normally be by way of financial penalties. There is little more they can do.
It's a but rich though the captain of the Flybe blaming Swissport for the delay considering their recent appalling record of delays and cancellations caused by going into service before they had an adequate fleet of aircraft to operate the routes and schedule.
One point I would make us that you speak as though LBA are not dealing with the Swissport contractual issues. You don't know that. None of us do. But I can tell you, knowing the LBA management's desire to improve the customer experience, that they almost certainly will be doing. But, neither they nor Swissport can get around the Government timelines for new staff to get clearance. Yes people blame the airport, but that's out of ignorance. They don't know or understand how airports work. Or what contracts are in place.As the "uninitiated" person here, I'd point out that I am speaking FOR and AS the general travelling public. So, of course it is the fault of the airport because that is who is visibly responsible. Will anyone be getting on Swissport's Twitter or Google or TrustPilot? If you're unsure about the answer to that, please have a look at LBA's Google reviews for the last few months to see where passengers direct their anger when there are issues with baggage etc.
Again though, despite this, I'd argue that he airport has a responsibility to manage the things they have control over. To an extent, they are able to robustly manage their contract with Swissport. Despite being uninitiated, I'd say that a handling agent, even one that only has access to a single tug driver, should be able to deal with five pushbacks in two hours with no real issues. I believe it is the airport's responsibility to investigate why five flights departed with an average delay of an hour and take steps to ensure it doesn't happen again. Based on what I heard and saw, that does not sound like a staffing issue to me. It sounds like bad ground management of a team who stuck religiously to a brief with zero flexibility. If you leave it to Swissport to investigate, nothing will be done and the same things will happen time and time again. If LBA investigates, there is more likely to be a resolvable outcome. In the same way it is their responsibility to manage security, car parks, retail outlets, taxis and so on (again, have a look at Google reviews) to resolve issues. I appreciate it might not be a popular opinion but I'm afraid that is the reality of the situation.
It certainly doesn't deserve to be called an uninitiated one.
I shouldn't have to justify offering an opinion but, if you want some credibility, I managed operational environments in nationwide businesses with a large reliance on the performance of third party contractors for a number of years. In the event that there was an issue with third party performance, who got the blame? You betcha. And who was responsible for dealing with it? Correct again. It didn't matter that THEY were the ones causing the problem, WE were the ones that had to fix it.
I currently oversee the quality performance of third party contractors in educational settings across many sectors in four nations with very different rules and regulations, finding, managing and resolving bottlenecks in service provision and barriers to offering the best possible quality of delivery. And, let me tell you, if I didn't do that as the contract owner, firstly, all of those contracts would regress in quality to the extent that we would either lose the contract with our second party and not be able to recruit enough students to keep it financially viable and, secondly, government regulations would shut us down.
LBA does not need to worry about being shut down because their flights leave an hour late on account of their third party handling agent. However, If LBA is happy to have its reputation dragged through the mud simply because those connected to it feel as though customers are uninitiated, fine. Best of luck to them.
Back to Flybe, the pilot is more than within their rights to inform the passengers of the reason for the delay. In fact, I'd expect nothing less. One of the biggest complaints passengers have with airline delays is the lack of information they receive. But this is the point I was making. Everyone has their part to play when it comes to reputation. Flybe have unquestionably had a damaging impact on LBA recently and LBA (whoever specifically is responsible) has had a damaging impact on the airline on this occasion.
Despite the fact that I had an excellent experience with Flybe myself in May and my friend's experience with them was good despite the delay, their recent troubles have led me to book my next flight with Aer Lingus.
I put my business where I believe it is best served. If Flybe continue their upturn in performance, I might be tempted back. I honestly and genuinely hope that all concerned are able to do it and that Flybe becomes a source of pride and success at LBA.
Again though, despite this, I'd argue that he airport has a responsibility to manage the things they have control over. To an extent, they are able to robustly manage their contract with Swissport
I’ve noticed your recent posts on blaming the airport for many things but do you have any idea how difficult it is at the minute? Yes the security shortages are a problem for LBA but recruiting and training takes time as others have mentioned on here and is not a quick 2 minute process.LBA does not need to worry about being shut down because their flights leave an hour late on account of their third party handling agent. However, If LBA is happy to have its reputation dragged through the mud simply because those connected to it feel as though customers are uninitiated, fine. Best of luck to them.
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