Advertisement


Ryanair

TheLocalYokel

Administrator
Staff member
Jan 14, 2009
12,443
343
Wurzel Country
IMPORTANT!! To reduce spam, we request that you make a post soon after completing your registration. We request you keep your account active by posting regularly. Inactive accounts risk being deleted.
Yes
  • Thread starter
  • Admin
  • #1
Ryanair to sue Channel 4 over fuel allegations

No-frills airline Ryanair plans to sue Channel 4 over a programme that quoted pilots saying they were concerned over the airline's fuel policy.

"Ryanair has instructed its lawyers to issue legal proceedings against Channel 4 Dispatches for defamation," it said.

The programme detailed three incidents in which Ryanair pilots had to call in emergency alerts because they were low on fuel.

"We stand by our journalism," said Channel 4.

Ryanair said that these incidents occurred because of bad weather, but that in each case, the aircraft fully complied with EU regulation.

Full report at: http://www.bbc.co.uk/news/business-23686678

I saw the programme but in view of the reported legal proceedings probably the wisest course is to keep any opinion of the issues raised to oneself.
 

Advertisement


Ray Finkle

Moderator
Staff member
Apr 22, 2012
11,811
265
Birmingham
I saw the programme too but likewise decided not to post any opinion about it, especially after recent events on another forum.
 
U

User0001

Guest
No definitely best to keep quiet about it all, Ryanair seem hell bent on protecting their reputation that it is not worth the legal issues for the sake of a comment on an anonymous forum. It has apparently cost 2 forumers on the dried plum site thousands in compensation (which was given to a charity by all accounts).
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair ordered to cut Aer Lingus shareholding

Ryanair said today that it will continue to fight to hold on to its 29.8% stake in rival Aer Lingus despite a final ruling from the UK Competition Commission that the shareholding could be detrimental to passengers flying between the UK and Ireland.

The UK Competition Commission report, published today, said Ryanair's seven-year-old minority shareholding in Aer Lingus should be cut to 5%.

Read more: http://www.travelmole.com/news_feature. ... id=2007957
 

Aviador

Administrator
Staff member
I've upgraded to support F4A!
Jan 12, 2009
12,943
323
HEAD OFFICE
Ryanair gets court order to force 8ta to help clip internet critic’s wings

EUROPEAN low-cost airline Ryanair has obtained an urgent court order in the North Gauteng High Court in Pretoria to force Telkom’s mobile arm, 8ta, to help trace a person it accuses of harming its reputation on the internet.

Judge Francis Legodi ordered the fixed-line telecommunications operator on Tuesday to furnish the Irish airline with all information in its possession that identified or would help Ryanair identify an internet user using the pseudonym "alwaysflying" and an IP address in South Africa.

Full Story: http://www.bdlive.co.za/business/techno ... tics-wings

The article refers to the Prune forums mentioned previously in this thread. Although the person concerned may have some inside knowledge that 'may or may not' have some weight, an internet chat room is clearly not the correct way to go-about outing inappropriate practices by airlines.
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair Still Committed To Long-Haul Operation

Ryanair CEO Michael O’Leary, speaking today at the World Low-Cost Airline Congress in London, repeated his assertion that there is potential growth for a low-cost transatlantic operation.

According to O’Leary, a Ryanair long-haul operation would launch service from three EU cities to three destinations in the U.S. using a fleet of seven aircraft. That fleet would then grow by about seven aircraft each year over seven years while the network would grow to 10 European cities and 10 U.S. destinations.

Full story: http://www.aviationweek.com/Article.asp ... 617339.xml
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair charm offensive may heal its brand reputation

RYANAIR, the discount airline that people love to hate, has promised to transform its “macho and abrupt culture” and turn over a new leaf as a more friendly and customer-focused business.

The new strategy will include an overhaul of its website, a new team to respond to emails and a pledge to stop fining customers for carry-on bags that are barely over the size restriction. Plus, it is now on Twitter – @Ryanair.

Read more: http://www.cityam.com/article/138006755 ... DSThZ.dpuf
 

lysander

New Member
Jul 17, 2012
174
0
Somehow, I think only time will tell if the "world's only ultra low-cost airline", as they now describe themselves, will change dramatically!
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
TELL M O L!

How can Ryanair Further Improve It's Customer Service?


Ryanair, Europe’s low fares airline, today (15 Oct) launched a new online webform where passengers can directly contact CEO, Michael O’Leary, with suggestions on how Ryanair can further improve its industry leading customer service.

Read more: http://www.ryanair.com/ie/news/tell-m-o-l
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair to grow traffic at Irish airports

StockMarketWire.com - Ryanair plans to grow traffic at its Irish airports by at least 1 million passengers per annum from April next year.

Ryanair says this in a direct response to the government's announcement in yesterday's (16 October) budget that the €3 travel tax (which applies only to air passengers) will be scrapped in April.

Ryanair said that since the travel tax was introduced in January 2009, traffic at the main Irish airports had declined from 30.5 million passengers in 2008 to 23.5 million in 2012.

See more at: http://www.stockmarketwire.com/article/ ... IW3sB.dpuf
 

lbaspotter

Moderator
Staff member
Jan 14, 2009
7,499
210
39
Leeds, West Yorkshire
www.lbaspotters.net
Well well I never thought i'ld see the day when ryanair would back down to customer service issues. But it looks like they are listening to what customers wants out of the ryanair experience at last!

Source: http://www.ryanair.com/en/news/ryanair-announces-customer-service-improvements-over-next-6-months#.Umo60-pHwCc.facebook

RYANAIR ANNOUNCES CUSTOMER SERVICE IMPROVEMENTS OVER NEXT 6 MONTHS

Ryanair, Europe’s favourite low fares airline today (25 Oct) unveiled a programme of enhancements to its industry leading customer service which has seen the airline’s traffic grow to over 80m p.a. thanks to Ryanair’s unbeatable combination of lowest fares, on-time flights, new aircraft fleet and the reassuring guarantee of no fuel surcharges.

After an extensive customer feedback programme through its “Tell MOL” page on the Ryanair.com website, Ryanair confirmed that it was introducing the following customer service improvements over the next 6 months to end March 2014.

1. The “Recaptcha” security code will be removed from the Ryanair.com website for individual bookings next week (on 1 Nov next).

2. From 1 Nov, customers who book directly on the Ryanair.com website (i.e. not via travel agents or screenscrapers) will be given a 24 hour grace period from the time of their original booking, to correct any minor errors (i.e. spelling, names, routings) made in their original booking.
3. From 1 Nov, Ryanair will operate “quiet flights”, prior to 8am in the mornings and after 9pm in the evenings. During these quiet flight periods no PA’s will be made on board other than required safety announcements. Ryanair will also dim the lights during these quiet flights so that any customers who wish to snooze, can comfortably do so.

4. From 1 Dec, Ryanair will allow passengers to bring a 2nd small carry-on bag (small ladies handbag or small airport shopping bag) no bigger than 35 x 20 x 20 cms which will allow a bottle of wine or equivalent to be carried.

5. From 1 Dec, Ryanair’s boarding card reissue fee will be cut from €70/£70 to €15/£15 for customers who have already checked in online. Customers who fail to check-in online will continue to pay a €70 airport check-in fee.

6. From 5 Jan, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing them into line with competitor airline standard airport bag fees.

Ryanair’s Michael O’Leary said:

“We are very excited at these significant improvements in what is already Europe’s No.1 customer service airline. As we implement our plans to grow from 80m to over 110m customer p.a. over the next 5 years, we are actively listening and responding to our customers so that they can continue to expect low fares and on-time flights on Ryanair, but will now enjoy easier website access, 24 hour grace periods, a 2nd small carry-on bag, reduced airport bag fees and quiet flights. We hope that our passengers will enjoy these service improvements, while still enjoying Ryanair’s low fares and on-time flights.”

Ryanair’s Director of Customer Service, Caroline Green said:

“These are the first in a series of customer service improvements which Ryanair is actively working on to make our low fare services easier to access and even more enjoyable for our millions of customers. As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months as we strive to further improve Europe’s No.1 customer service airline. If customers have any other suggestions or feedback they want us to hear, then please use our customer feedback service “Tell MOL” on the Ryanair.com website.”
 

Aviador

Administrator
Staff member
I've upgraded to support F4A!
Jan 12, 2009
12,943
323
HEAD OFFICE
LBA787 said:
It's not 1st April is it!!? :shok: :shok: :shok:


:crazy:
Money talks and Ryanair has just had a kick up the arse by receiving a profit warning.
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair Boarding Pass Fine Illegal

Although the company has announced it will appeal the judgement, Ryanair has been dealt a significant blow this week after the commercial court in Madrid ruled that they can no longer charge 40 euro to passengers who forget to print their boarding cards for flights from Spain, which the court considers “disproportionate”.

Read more: http://www.theleader.info/article/41173 ... e-illegal/
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair air issues second profits warning in two months amid pressure on fares

Low-cost airline Ryanair today warned its profits this winter will be hammered by downward pressure on fares.

The Dublin-based carrier, which is the largest operator out of Stansted Airport, expects a 9% drop in average fares for the current quarter and a possible decline of 10% in the three months after Christmas.

Issuing its second profits warning in as many months, Ryanair said its surplus for the year to March 31 may dip to as low as 500million euros (£423.3m), from the 569m euros achieved a year earlier.

For the period to September 30, the period when airlines make most of their money, Ryanair recorded profits growth of 1% to 602m euros (£509.7m).

Read more: http://www.eadt.co.uk/business/stansted ... _1_2962444
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Website writer apologises to Ryanair

Airline identified man who made comments using alias and brought case against him

Ryanair has secured another apology from a person who made an anonymous posting on a website about the airline.

A man called Peter Walsh posted the apology on the Professional Pilots Rumour Network website and said he had made a payment to charity that recognised the seriousness of the false claims he had made against the airline under the pseudonym ASFKAP.

Earlier this year Ryanair secured an order from the High Court compelling Eircom to disclose information to the airline that would assist it in identifying ASFKAP who, it said, had made highly defamatory comments about it.

Read more: http://www.irishtimes.com/business/sect ... -1.1589058
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair to Triple Marketing Spend to Tame Budget Airline Image

Ryanair will spend about 35 million euros ($48 million) in 2014 on advertising, website improvements and other travel products targeting groups and business travelers, Chief Executive Officer Michael OâLeary said in an interview at the airline’s Dublin headquarters yesterday.

Read more: http://www.businessweek.com/news/2014-0 ... line-image
 

BSL-2km

Active Member
Jan 28, 2014
229
28
Basel- Mulhouse - Suisse/ France
Ryanair are moving into Basel/Mulhouse from April this year.. I really do not know what to think of it !. It will give me cheap flights back to Ireland, but to counter that i will have to listen to them in and out regularly, as i live close to the airport here, with most approaches skipping over the trees 300m behind my house.. Double edged sword.
EasyJet already has a busy schedule from BSL, and Air Berlin are getting lively too, with the regular regional carriers Swiss, Air France, KLM and Lufthansa making up the bulk of the business commuting sector. All in all it is a pretty good, central european hub, and is truly international, as you land in France but can pass customs in the terminal to enter Switzerland...
Anyway we will see how Ryanair goes, Basel is pretty posh, sort of feels like LIDL is moving in... if you know what i mean..

http://www.euroairport.com/en/
 

News Guru

Administrator
Apr 10, 2010
1,214
38
EUROPE
Ryanair makes loss as low fares and weak sterling hit

Ryanair made a loss in the final three months of last year as lower fares and the weakness of sterling against the euro hurt trading.

The no-frills airline said average fares were 9% lower leading to a 35m euro (£28.8m) loss for the quarter.

The fall came despite a 6% rise in passenger numbers, which chief executive Michael O'Leary attributed to seat promotions and lower fares.

"Our Q3 loss of 35m euros is in line with previous guidance," he added.

Read more: http://www.bbc.co.uk/news/business-26013111
 

BSL-2km

Active Member
Jan 28, 2014
229
28
Basel- Mulhouse - Suisse/ France
Aideen Sheehan – 26 February 2014
RYANAIR will sell €10 flights to the US when it finally manages to get the long-haul aircraft needed, airline chief Michael O'Leary has said.

The airline has a business plan ready for launching transatlantic flights but admits it will be several years before it can get the planes needed.

Mr O'Leary told the Irish Hotels Federation conference in Meath yesterday that Ryanair would offer €10 flights to Boston and New York and US$10 (€7.30) seats back to Europe.

However, passengers would pay extra for everything from meals to baggage.

The flights would not operate from Dublin but would fly from 12-14 major European cities to 12-14 major US destinations and a full service would begin within six months of Ryanair getting the aircraft to do so.

Mr O'Leary said if they opened just in Dublin, for example, Aer Lingus would "dump on them" to protect their transatlantic route.

"We can make money on 99 cent fares in Europe – not every seat will be €10 of course, there will also need to be a very high number of business or premium seats," he said.

However, it would be four to five years before this happened as the various state-backed Gulf airlines are buying up all available aircraft, without the same need to get a good price as private airlines.

Mr O'Leary praised the Government for scrapping the travel tax to Ireland from April 1 as "the single biggest step to boosting tourism to Ireland since it came into power".

He said Ryanair would carry an extra one million passengers into and out of Ireland as a result of the €3 per passenger tax being axed, creating an extra €300m in tax revenue to the Government through increased tourism spending. That meant it would be worth 10 times as much as the €30m generated by the tax last year, as well as creating over 1,000 new jobs.

SUMMER

Mr O'Leary said that Ryanair's advance bookings for the summer season were already 6pc up on last year suggesting it is going to be a bumper year.

However, as a consequence of its move towards being a more customer-friendly airline, he said it will have to spend more on advertising as the airline will no longer rely on generating free publicity by him being an "annoying prat".

While last year Ryanair had spent just €1m on advertising throughout Europe this year its net advertising spend would be €35m. "We need a more sophisticated image than me running around being a cheeky chappy or an annoying prat," he said.

Mr O'Leary said that "being savages" for free publicity worked in newer markets such as Italy where Ryanair was still breaking through, but just annoyed people in its more mature markets.

He also urged Transport Minister Leo Varadkar to sell off Irish airports to make them more efficient as had been done in most European countries.

Mr Varadkar hinted that privatising airport terminals while maintaining government ownership of the runways and ground areas could be an option, noting this was an avenue favoured in the US.

Challenged by Mr O'Leary to sell off the government stake in Aer Lingus, Mr Varadkar said that the Government would get a better deal if Ryanair first sold its stake.

Mr Varadkar said the Government would sell its stake in Aer Lingus but only "at the right price, at the right time and to the right buyer".

Addressing the IHF conference dinner last night in Trim, Taoiseach Enda Kenny hailed the 7pc increase in tourist visitor numbers last year.

He said that a review of tourism policy was currently being completed.

Irish Independent
http://www.independent.ie/irish-news/fl ... 41838.html

:hatsoff:

If he can do it I'm all for it...
USA for a tenner ? superb..... :LOL:
 

Advertisement


Top Bottom