EasyJet secures cash for potential nine-month fleet grounding
EasyJet has expressed confidence it now has enough cash to survive a nine-month grounding of its fleet after securing additional funding.
I've now had an email from easyJet acknowledging receipt of my refund claim with the same comment that is on their website that they aim to complete within 28 days but if I haven't heard after 90 days to contact them again.After a lot of criticism from many quarters about the difficulty in obtaining a fare refund, easyJet appears to have made things simpler and possible.
Until recently everything was geared on their website to either transferring the booking to a future flight or accepting a voucher to be used in the future. Whilst they hinted that it was possible to receive a refund their website took people on a circular tour that ended where it began with everything aimed at either transferring the booking or accepting a voucher.
The phone helpline option was useless because it was never answered and quickly cut out.
Now they have an option on their website to access an online Refund Request Form which is fairly simple to find even though they still emphasise transfer of flight or voucher as the first options.
I've submitted the form this evening and I await developments but it might take a while because although they aim to complete the refund within 28 days they also say rather ominously that if nothing has happened after 90 days they should be contacted again.
Had the owners been more willing to help their own airline I might have been receptive to a voucher but when they take getting on for £200 million out of the business as dividend payments I don't see why I should help them to remain solvent if they are not willing to help themselves.
The 14 Days quarantine upon your return wont be helping matters. I know Portuguese Government is in discussion with the UK Gov regarding the "air bridge " idea, maybe there are others doing similar.
The job retention scheme essentially covers the period when we're in lockdown. Employees can't work, so the government pays their salaries so the company doesn't have to lay them off.I thought the whole point of the job retention scheme was to keep the jobs?
easyJet knew about the hacking in January this year but it wasn't made public until 19 May.
According to the linked BBC report easyJet were aware of the attack as long ago as January yet it's only now that they are going public and contacting the nine million customers involved.
The reason for this long delay is according to easyJet the fact that the attacker was 'highly sophisticated' and it took time to understand the scope of the attack and to identify who had been impacted.
The BBC report also says that when British Airways became a victim of hackers in 2018 they were fined £183 million by the Information Commisioner's Office and that compensation payments to customers could reach £3 billion.
Under Data Protection Regulations if easyJet is found to have mishandled customer data it could face fines up to 4% of its worlwide turnover.
I'm following this with interest as I booked several easyJet flights at the beginning of this year.