- Moderator
- #141
Yesterday I flew EZY192 - BHX-BFS and unfortunately there were very long security queues stretching back into Departures. The “fast track” lane was also at a standstill. I arrived rather late to begin with (7:30 AM with the gate scheduled to close at 8:20). Having only a small cabin bag I had gone straight to security but it wasn’t until shortly after 8:20 that I got through.
My experience was brightened up somewhat by the way a supervisor reprimanded one passenger who had ducked under a tape - “This is a civilisation - this isn’t Manchester Airport, where anarchy reigns!” I imagine some people might have taken this the wrong way but the passenger seemed to take it with good humour.
At the gate I found that boarding hadn’t started because Swissport were short of ground staff. It took another 10-15 minutes for boarding to start and during that time many more people who had been delayed in security arrived behind me. Eventually we departed roughly 30 minutes late.
BHX is clearly short of staff in key areas and it seems the new security area can’t come soon enough. However, the supervisors who I approached for help were very proactive.
My experience was brightened up somewhat by the way a supervisor reprimanded one passenger who had ducked under a tape - “This is a civilisation - this isn’t Manchester Airport, where anarchy reigns!” I imagine some people might have taken this the wrong way but the passenger seemed to take it with good humour.
At the gate I found that boarding hadn’t started because Swissport were short of ground staff. It took another 10-15 minutes for boarding to start and during that time many more people who had been delayed in security arrived behind me. Eventually we departed roughly 30 minutes late.
BHX is clearly short of staff in key areas and it seems the new security area can’t come soon enough. However, the supervisors who I approached for help were very proactive.