Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers


Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers

  • Passenger Advisory Group (PAG) represents views and makes recommendations on all aspects of the airport’s passenger services and facilities
  • PAG is a subgroup of GATCOM – the airport’s independent consultative committee
  • Candidates should have a passion for customer service
Gatwick Airport is looking to recruit new members to join GATCOM’s Passenger Advisory Group to feedback and make recommendations on all aspects of the airport’s passenger experience.

GATCOM’s Passenger Advisory Group which has 16 members who volunteer at least 12 days per year, monitors facilities and services at the airport as well as helping with the continuous improvement in customer service, which is a vital part of Gatwick’s commitment to its passengers.

PAG is a subgroup of GATCOM, the independent consultative group within which the management of Gatwick interacts with airlines, local public agencies, local business and resident groups.

Candidates for the role should have the commitment and enthusiasm to volunteer their time and bring to the group the knowledge and experience they have gained from their professional and personal life. For example, candidates might be regular travellers or have a genuine interest in the way airports function.

PAG is especially keen to speak to people with a passion for customer service, including those with young children, who live within an hour’s journey time of Gatwick. The group is focused on promoting equal opportunities and diversity to truly represent the passenger profile at Gatwick.

Gatwick’s passenger satisfaction scores continue to remain high, with the airport handling over 46 million annual passengers.

Gatwick Airport’s Passenger Communications Manager, Julie Ayres, said:

“Many improvements we make as an airport are based on feedback from our passengers, so it is important that any new volunteer has a real passion for helping us deliver a first-class passenger service.

“Gatwick has recently announced its latest five-year £1.11bn Capital Investment Programme and the work PAG does will help shape this investment as we continually review and improve our plans.”

The Chairman of PAG, Peter Hall said:

“Our volunteer members help to improve the passenger experience at Gatwick by expressing views on planned service improvements in areas such as check-in, wayfinding signage, departure lounge facilities and the needs of passengers with reduced mobility and families with young children. They are also involved in plans to implement new technology to enhance the passenger experience.

“For someone who’s passionate about customer service this is a great opportunity to really make a difference for Gatwick’s passengers.”

For more information on the available position, please contact Paula Street, Assistant Secretary, GATCOM, County Hall, Chichester, West Sussex PO19 1RQ, e-mail or telephone 033022 22543.

The deadline for applications is 13 September 2019.
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