Business Travel decline

Carl0927

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A lot of people are trying to talk it up, but the reality is that business travel “is not going to come back in any big way in the near future”. That was the stark warning from CAPA – Centre for Aviation chairman emeritus Peter Harbison in his regular chairman’s update session at the May-2021 edition of the monthly CAPA Live event.

This will have major continued repercussions on the many industries that rely on corporate travel, none more so than the airline sector. Mr Harbison noted that according to Citi, “a 1% drop in corporate travel impacts airline profits by 10%”, meaning “even if it’s down only 20% in the next two years”, the impact of that 20% decrease in corporate travel volume will have a “massive impact” on airline profits.

You also have to factor in that business travel was actually slowing even before COVID-19. Mr Harbison warned that corporate travel is likely to “be very slow to return for most carriers” and “lower reliance on business travel will be very important for those [airlines] who survive”.

Survival still remains the number one priority for many. While the significant cost reductions that were introduced in 2020 have helped, the slow path to recovery and continued COVID-fuelled travel restrictions mean that revenue levels remain a long, long way down for much of the airline industry.

CAPA-Live-May-PH.png

Mr Harbison noted that for some, without their frequent flyer programmes, they would be “in deep trouble”. He noted that “for many airlines [their loyalty programme] is the… most valuable entity that they possess”, adding: “the values of the top 20 frequent flyer programmes almost inevitably far exceed the market capitalisations of their parent airlines”.

The CAPA chairman described loyalty programmes as “diversified”, “highly profitable” and “cash generators” for airlines and said that having “a successful frequent flyer programme” will be a key factor in which airlines survive the impact of COVID-19 because these programmes generate “revenue almost come hail or shine”.

A lower reliance on business travel and having a successful frequent flyer programme were two of six key ingredients that Mr Harbison suggested would be very important for those who survive the impact of COVID-19 on the aviation sector in the long term. Others he highlighted comprised a simple fleet structure, low debt levels, ideally having access to a large profitable domestic market and the support of government, which means they’ve got strong lobbying power.

His presentation, entitled ‘Airline recovery? Beware the elephants in the corner’, acknowledged a growing optimism in the US and the UK and Europe as vaccinations are starting to reshape the outlook. “But its geography is limited,” noted Mr Harbison, and in the rest of the un-vaccinated world “the pandemic is biting harder”. His warning: “COVID-19 is not over.”

The viewpoint we have today is “a window into a very different airline world,” explained Mr Harbison. “There are elephants in the room – which many airlines (and investors) are nervously ignoring,” he said.


The slow recovery of business travel is a key issue that will hit some airlines much more than others. Already airlines such as Lufthansa, which had a heavy reliance on corporate travel before the pandemic, have started to reduce business class cabins and focus their efforts on attracting more high spending leisure customers.

It is not alone and Virgin Atlantic’s chief executive Shai Weiss told the Financial Times this week that he expects the corporate travel market to shrink, and that his airline’s premium seats will instead be filled by leisure travellers who have saved cash during the pandemic.

Lufthansa’s management has said: “Factoring in the behavioural changes caused by the increasing use of digital communications, we expect corporate travel to be back to 80% of pre-crisis levels in 2024 and to at least 90% in 2025. The corporate segment contributes to 45% of our airline revenues. So, it’s of key importance…..we expect video conferencing and sustainability considerations to primarily affect the short-haul trips.”

“The business travel cavalry cannot ride over the hill fast enough to rescue full service airlines,” said Mr Harbison in his CAPA Live observations. Without business travel, “getting back to reasonable yields is a big ask,” he added. The combined impact of low yield and high debt does not offer a positive prognosis for the airline industry.

McKinsey has said: “staggering debt levels will lead to ticket price increases and a larger role for government in the sector”. Likewise, Citi has warned: “the majority of global long haul airlines to undergo a gradual nationalisation”.

“When an irresistible force meets and immovable object….something has to give,” acknowledged Mr Harbison. Why is this so important? Well, because it “threatens to rewrite the entire foundation of international aviation,” according to the respected aviation professional. “If nationalisation is the outcome (and in practice we have already come close to that with airline bailouts over the past year), where does that leave us?,” he questioned.

While much of this negative news is “entirely predictable,” according to Mr Harbison, he warned that we are heading for another “Black Swan” event when it “surprisingly comes home to roost”. There remains hope that time and economic recovery will heal the wounds, but he sees that as “just a hope – and a pretty unlikely one in the short-term”. More hopefully though, somewhere, someone is “recognising the threat” and making preparations “to deal with the fallout” from that because, as Mr Harbison warned: “it’s not going to be easy”.
 

JENNYJET

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Seems to me that someone is talking himself out of business. It is fashionable to speak of using new technologies but I do not see directors and executives foregoing a jolly to America and a fat expense card because it is a perk of the job. Digital meetings may well continue as it became the only option but with relaxed regimes I suspect airlines are already dreaming up schemes and incentives to get business traffic back from the death. I expect air travel to recover once people accept preflight medical and personal safety protocols as Governments impose them.

Confidence is key, business and leisure alike. Certainly incentives but by not threatening hotel quarantine, at own expense would go far in restoring the air travel business to previous levels.
 

Carl0927

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I not so sure really, I go to visit my clients because I'm of an age that you do that, but im don't think the younger generation will so readily travel, they are far more computer savvy, they grew up with it. I think leisure travel will grow more confidently than business travel to be honest.
 

JENNYJET

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The European market may gravitate to international high speed rail but the same medical and safety checks will endure and the extra travel time may force traffic back to the airlines but I cannot see a return to the Atlantic sea liners replacing airplanes to New York!
 

Carl0927

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When you think of the decline of the high street, its technology that has done this. Its not young people that are complaining that Debenham has gone, they aren' t really bothered because they were buying on line anyway and didn't go there, and the rest of us followed for the most part.

City centres are becoming more leisure focused. I see business changing for good post Covid , whenever post is and travelling for business will travel too and be less a priority, same as home working, thats here to stay.
 

JENNYJET

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The will, I believe, always be a case for business flying because going to Paris or LA in a day is not a gain humanity will relinquish readily although it may accelerate the development of business jets to take over those specific routes serving major centres of commerce leaving the current fleets to service leisure markets.

We are accustomed to speed and convenience and new technologies have catered admirably to the younger generation but I simply cannot imagine a world without air transport as it will regenerate perhaps with changes yet to be agreed upon by IATA.
 

Coathanger16

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Business travel is an interesting one. We've had the means to hold video meetings remotely for over 2 decades now, with voice only ones available before then. Business travel has been declining but only at a slow rate, so Covid may accelerate that.

I think there's also a misconception about business travel that a lot of people think "why are you flying across the Atlantic for a meeting when you can do it on Zoom from home?"

Whilst yes the meeting can be done in that way, a lot of these trips are about the "larger package" for example signing a deal with a new company. It's not just the meeting, but the face to face interaction and meals out that can clinch the deal. If two companies are vying for your business; one zoom calls you and one pays for you to travel to them, takes you out for dinner and shows you round there offices/factory/etc, which one is more likely to win your business? We are humans after all.

What we may see and end to is day trip business travel where people would literally fly somewhere just for one meeting that lasts an hour and then fly back.

What the split is between the two types of "business trip" I really don't know, and is the big question.
 

Aviador

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Well if I was responsible for business X, I can assure you that I wouldn't part with any of my money in a business deal made online to someone working from their kitchen table. There will always be a need for overseas business travel and business travel within the UK. Visiting a manufacturing premise or an office you will get a feel for how the business operates, whether they have capacity constraints or any other problems which could be hidden by an online Zoom call.
 
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