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Turnaround for Schiphol in first half year of 2023


2023 Interim Results of Royal Schiphol Group​

Schiphol's first six months marked the beginning of a turnaround for passengers, employees and the airport's future plans. Passengers had a good travel experience again and Schiphol intensified its initiatives to improve working conditions. Another development that characterised the first six months was the plan Schiphol presented to be quieter, cleaner and better. The Group’s underlying net result for the first half year is 44 million euros. While passenger numbers compared to last year are higher, the aviation business is loss making due to a higher level of operational costs.
CEO Ruud Sondag: "First and foremost, our focus was to provide passengers a pleasant journey again during the holiday season. I think for now it is fair to say we have achieved this and everyone at Schiphol can be proud of that. However, we are not there yet. For the sake of passengers, we and our partners have to keep improving."

Turnaround on several topics
The turnaround does not only apply to the passenger experience in the short term. It also applies to reduction of nuisance, improving working conditions and a long-term vision on investments in the quality of Amsterdam Airport Schiphol. Sondag: “The new standard for Schiphol is that we put our money where our mouth is. In a short period of time we have substantially improved the experience of passengers, improved rest areas for employees, ordered nearly fifty lifting aids, made the decision to build a new, modern baggage basement and presented eight decisions that will lead to quieter, cleaner and better aviation. Quality over low cost. Quality has a fair price and we have outlined this during the ongoing conversations with every partner involved.”

The total number of passengers at Royal Schiphol Group airports in the Netherlands increased by 22% to 33.2 million (HY 2022: 27.3 million).

Passengers (in millions)
Amsterdam Airport SchipholEindhoven AirportRotterdam The Hague AirportTotal
HY 202328.
HY 202223.82.70.827.3
HY 20215.
HY 202013.11.10.314.5
HY 201934.

There were 206,198 air traffic movements at Amsterdam Airport Schiphol. A 9% increase compared to the first half year of 2022 (189,506 air traffic movements) yet still 15% below 2019 pre-COVID-19 air traffic movements (242,107). Cargo volumes at Amsterdam Airport Schiphol decreased by 6% to 0.7 million tonnes.

Air traffic movements
Amsterdam Airport SchipholEindhoven AirportRotterdam The Hague AirportTotal
HY 2023206,19820,0427,582233,822
HY 2022189,50618,3146,413214,233
HY 202186,0373,74569090,472
HY 2020115,9528,3382,514126,804
HY 2019242,10719,8647,902269,873

Customer experience
The current Net Promoter Score (NPS) clearly reflects the better experience of passengers travelling to and from Amsterdam Airport Schiphol. The scores in May, June and July this year are considerably higher than in the same period last year, when operational problems led to extremely low NPS scores. Currently, passengers are rating the customer experience almost as high as the 2019 summer (July 2019: 44, July 2023: 39).
nps score 2019-2023 NL

*due to corona no data between March and July 2020.

The underlying net result for the first half year of 2023 amounted to 44 million euros compared to a loss of 29 million euros for the first half year of 2022. The result is 15 million euros in the first half year of 2023 compared to a net result of 65 million euros in the HY1 2022.
Key financials
EUR millionHY 2023HY 2022%
Underlying EBITDA21816333.7
Underlying operating result592>100
Underlying result44-29<100

Outlook for 2023
In the first half year of 2023, Royal Schiphol Group has seen further recovery in passenger numbers since the COVID-19 pandemic and we expect this trend to continue for the remainder of 2023. Passengers had a good travel experience during the May holiday period, which is traditionally a peak moment in traffic numbers. Travel experience and good operational performance remains a strong focus point for the Royal Schiphol Group airports. For the full year 2023, we expect total passenger numbers at Amsterdam Airport Schiphol to reach between 60 and 64 million. The expected number of flights for the full year is between 430.000 and 445.000. Despite continuing inflationary pressure, consumer spending on air travel has remained resilient in the first half year of 2023 and was supported by a strong pent-up demand. However, economic uncertainty remains.

Other key developments in the first half year of 2023
  • As of 1 February, Royal Schiphol Group changed the management structure for more effective leadership. The board of management has been transformed into a broader Executive Team that is responsible for managing the company. The Executive Team of Royal Schiphol Group consists of Ruud Sondag (CEO), Robert Carsouw (CFO), Patricia Vitalis (Operations), Sybren Hahn (Asset Management), Arthur Reijnhart (Commercial) and Esmé Valk (HR).
  • Medy van der Laan and Chris Figee were appointed as Supervisory Board members of Royal Schiphol Group. Royal Schiphol Group shareholders voted on this during the shareholder meeting on 11 April. Both board members were appointed for a period of four years.
  • Robert Jan van de Kraats was reappointed as Supervisory Board member for a third term of one year to ensure a smooth transition.
  • At the start of April, Schiphol presented a plan of 8 measures that will lead to quieter, cleaner and better aviation. According to Schiphol, it is time to give the local environment, employees and the aviation industry perspective. The plans include that Schiphol wants no aircraft to take-off between 00:00 and 06:00 and none to land between 00:00 and 05:00, that there will be no second Kaagbaan Runway, and thatprivate jets and the noisiest aircraft will no longer be welcome. This will lead to a reduction in the number of people experiencing noise nuisance.
  • Schiphol welcomed the Ministry of Infrastructure & Water Management’s decision to free up land that had been reserved for a possible second Kaagbaan Runway. This measure represents a positive development for the airport’s neighbours and is one of the eight measures proposed in Schiphol's plan mentioned above.
  • Since April, passengers had the possibility to reserve time slots, free of charge, for the security check at Schiphol. At first, these pre-booked time slots were available to passengers flying to a destination within the Schengen Zone. Since July, all passengers have been able to use this service.
  • The 2023 May holiday, which was an important test for the summer holiday period, passed smoothly without any significant operational disruptions and with only minor capacity regulations in place. As of 15 May, all capacity restraints have been lifted and Schiphol is operating at full capacity, facilitating all of the demand for air travel.
  • Schiphol announced the renewal, renovation and innovation of the baggage basements. This includes preparations for the construction of a new baggage basement with an innovative handling system, which will ensure operational continuity for passengers and airlines and helps to further improve the working conditions of baggage employees. Construction is expected to begin in 2026.
  • Schiphol has continued its efforts to improve the working conditions of people working at the airport. Schiphol is working with baggage handling companies to implement two new technologies aimed at improving the work of employees in the baggage handling hall: a robot that has been developed for lifting suitcases at Schiphol and new lifting aids that help employees moving suitcases. Both innovations have been purchased and other solutions will be tested.
  • Schiphol is taking measures to reduce emissions from diesel and aircraft engines and is creating a complete package of measures to minimise employee exposure. That includes: measures to replace all diesel-powered equipment on airside, measures on the apron to remove the source of emissions, measures to increase the distance between the source of emissions and employees, such as adjusting departure procedures and providing face masks, and experimental research into cleaning the air on the apron and improving air quality.
  • Schiphol submitted an action plan, incorporating input from partners at the airport, to the Human Environment and Transport Inspectorate (ILT) aimed at reducing the use of auxiliary power units (APU) by aircraft parked on the apron. Schiphol views reducing APU use as a priority in light of the tangible improvement this makes to healthy working conditions for apron workers. It also contributes to reducing CO2 emissions from aviation as a whole.
  • A strategic cooperation between Maastricht Aachen Airport (MAA) and Royal Schiphol Group commenced. On 8 June 2023, the province of Limburg and Schiphol signed the cooperation agreement, resulting in Schiphol acquiring a 40% stake in MAA and the province of Limburg keeping a 60% stake. The parties are committed to further developing MAA into a sustainable, environment-conscious and future-proof airport for both passengers and cargo.

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