View attachment 11347
I recently booked a package holiday to USA. There was one long haul flight (UK to USA) then one connecting internal flight in USA - this was bought as one journey rather than 2 separate ones. Both flights were with the same airline (US based).
On the way home the first (internal US) flight was cancelled (bad weather elsewhere in US meant the plane never made it on time to the airport).
We were booked on the next available flight - the same one 24 hours later - free of charge.
As a result we incurred various extra costs such as accommodation and food etc.
Normally I believe if the airline was European then the EU 261/2004 regs would have coevered us for these costs. However being outside the EU then there is no such regulation.
The UK CAA suggests: http://www.caa.co.uk/default.aspx?pageid=12747
Delays, Cancellations and Denied Boarding issues outside the European Union when travelling with a non-EU airline
Some airlines may provide refreshments and accommodation for passengers while they wait for their delayed flight. Some airlines will not. If they do not, you can try to claim for reimbursement of your expenses due to the delay. You have the right to claim for this under the Montreal Convention. Be aware that you may struggle to be reimbursed for anything other than meals or overnight hotel accommodation, so spend wisely. Keep receipts.
However reading elsewhere I'm not so sure this is the case?
My question is:
Am I able to recover my extra costs from the airline, or the Travel Agent (given it was a package)?
Thanks!
I recently booked a package holiday to USA. There was one long haul flight (UK to USA) then one connecting internal flight in USA - this was bought as one journey rather than 2 separate ones. Both flights were with the same airline (US based).
On the way home the first (internal US) flight was cancelled (bad weather elsewhere in US meant the plane never made it on time to the airport).
We were booked on the next available flight - the same one 24 hours later - free of charge.
As a result we incurred various extra costs such as accommodation and food etc.
Normally I believe if the airline was European then the EU 261/2004 regs would have coevered us for these costs. However being outside the EU then there is no such regulation.
The UK CAA suggests: http://www.caa.co.uk/default.aspx?pageid=12747
Delays, Cancellations and Denied Boarding issues outside the European Union when travelling with a non-EU airline
Some airlines may provide refreshments and accommodation for passengers while they wait for their delayed flight. Some airlines will not. If they do not, you can try to claim for reimbursement of your expenses due to the delay. You have the right to claim for this under the Montreal Convention. Be aware that you may struggle to be reimbursed for anything other than meals or overnight hotel accommodation, so spend wisely. Keep receipts.
However reading elsewhere I'm not so sure this is the case?
My question is:
Am I able to recover my extra costs from the airline, or the Travel Agent (given it was a package)?
Thanks!
DF
