Luton Airport News

News articles about Luton Airport

Luton Airport recognised for carbon management

Luton Airport recognised for carbon management London Luton Airport (LLA) has achieved Level 4 of the Airport Carbon Accreditation (ACA) scheme, becoming only the third major UK airport to achieve this level. The ACA scheme is a globally recognised carbon management programme, overseen by Airports Council International (ACI), that independently assesses and recognises efforts to manage and reduce airport carbon emissions. As a Level 4 accredited airport, LLA has demonstrated that it is ‘transforming its operations to achieve carbon reductions in line with global climate goals’. This achievement also highlights LLA’s commitment to working with key airport partners to reduce their emissions at the airport too. The Level 4 accreditation...
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London Luton Airport welcomes special arrival

London Luton Airport welcomes special arrival London Luton Airport (LLA) staff worked together to provide the warmest of welcomes to a very special ‘airport arrival’, after a pregnant passenger went into labour in the airport departure lounge. Rushing to the scene, members of the LLA Guest Experience, Security and Fire Service teams moved quickly to make the passenger comfortable and organise privacy screens, before delivering the baby in the departure lounge. Melanie Horwood, Guest Experience Manager at LLA, led the team’s effort to successfully deliver the baby, following advice provided by Megan Bryne, a call handler with the East of England Ambulance Service. The two were brought together at a ceremony held at the airport to...
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£30m investment for LLA passenger experience

£30m investment for LLA passenger experience London Luton Airport (LLA) has announced investment worth more than £30 million to enhance the passenger experience. It follows another successful summer, during which 3.3 million passengers passed through the terminal (1st July – 31st August), with four in five passengers rating their overall passenger experience as ‘very good’ or ‘excellent’*. LLA is embarking on the £8 million development of a new, flagship two-storey restaurant to replace the existing Frankie & Benny’s unit. Set to open next year, the restaurant will feature a striking mezzanine floor overlooking the LLA departure lounge and will accommodate up to 500 diners. The project signals the latest phase of an investment...
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London Luton Airport in customer service finals

London Luton Airport in customer service finals London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers, after being named as finalist in the 2023 UK Customer Experience Awards for the third year running. The annual awards, now in their fourteenth year, recognise organisations, teams and individuals who deliver groundbreaking customer service initiatives and best-in-class customer experience. LLA, alongside customer experience partner, Ethos Farm, is shortlisted in the category of Placing Customers at the Heart of Everything – Large B2C companies. Fellow finalists in the category include Fred Olsen Cruises, Octopus Energy, OVO Energy, St James Place and Utility...
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Black Sheep Coffee lands at London Luton Airport

Black Sheep Coffee lands at London Luton Airport Fast growing coffeehouse chain Black Sheep Coffee has continued its UK expansion drive with the opening of its first UK airside airport location at London Luton Airport (LLA). The new, 200 m2, state of the art coffeehouse opened LLA’s departure lounge this month and, alongside its 100% specialty grade Robusta coffee range, will offer passengers a wide choice of smoothies, pastries, bagels, toasties and Norwegian waffles. Tryfen Kil, at Black Sheep Coffee, commented: “We are delighted to open our first UK airside branch in a UK airport. The new Black Sheep Coffee branch at London Luton Airport will provide a tech-driven, card-only approach that will allow LLA passengers to place orders...
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Luton Airport & Wizz hit 65 million passenger milestone

Luton Airport & Wizz hit 65 million passenger milestone More than 65 million passengers have now travelled with Wizz Air from London Luton Airport (LLA). The milestone 65 millionth passenger was welcomed on a flight from London Luton Airport to Istanbul. Wizz Air has a longstanding relationship with London Luton Airport, the destination for the airline’s first flight from Katowice in Poland. Jonathan Rayner, Chief Commercial Officer at London Luton Airport, said: “The success of Wizz Air at London Luton Airport is testament to our strong partnership. Since that first flight in 2004, both Wizz and LLA have made huge advances, achieving impressive growth in both passenger numbers and the choice of destinations. Our priority, as ever...
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LLA scoops award for sustainable procurement

LLA scoops award for sustainable procurement London Luton Airport’s (LLA) procurement team has been recognised for its approach to sustainable procurement, scooping four awards at the 2023 UK National GO Awards. The team was presented with the coveted Social Value Award and GO Excellence Award after impressing the judges with a sustainability-led approach to local procurement that sees 53% of LLA’s supply chain spend going to suppliers based within a 25-mile radius of the airport. There was further recognition in the Team of the Year category for the support provided to local businesses and communities, as well as airport concessionaires during the recovery from the pandemic. LLA Head of Procurement Terry Gittins was also recognised...
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LLA passenger numbers continue to rise

LLA passenger numbers continue to rise Three bank holiday weekends and the start of the summer half-term week contributed to a busy May for London Luton Airport (LLA), with over 1.5 million passengers passing through the airport. The latest figures bring LLA’s year-to-date passenger total to almost 6.2 million – an increase of almost 45% on the same period last year. Amsterdam, Dublin, Istanbul, Lisbon and Paris proved particularly popular with passengers jetting off for bank holiday weekend city breaks, whilst Greece, Portugal, Spain and Türkiye were among the busiest holiday destinations as the half-term getaway gathered pace towards the end of the month. Passengers can also now choose from an even wider range of restaurants...
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LLA teams up with London Blitz

LLA teams up with London Blitz London Luton Airport (LLA) has teamed up with the London Blitz American football team to carry away passengers’ travel tensions. Going on a much-needed holiday should be a time of relaxation and enjoyment, but new research carried out by LLA reveals that for three in five (59%) holidaymakers, the journey to the airport can be a major source of stress ahead of their trip. Unexpected travel delays (48%) and carrying heavy luggage (26%), are among the main causes of stress, according to the research from LLA. In fact, one in four (25%) even questioned booking a holiday when they thought about how much luggage they would need. And that’s not surprising when we consider that British holidaymakers are set...
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