Good .... Everybody else.
Bad ..... U.S. Airways.
Let me explain.
We, my wife and I, were flying from Las Vegas to Manchester with a schedules 2 hour stop-over in Philly. Unfortunately, bad weather in L.V. meant a 2 hour delay in taking off. This meant that when we arrived in Philadelphia the plane that we were meant to be on was already leaving the gate.
So we were booked on the next flight and, because we had won some cash in Vegas, we upgraded our seats to 1st class at a cost of $600 each.
So the flight takes off and before you know it the menu is served up and because of the way the central 2 seats are arranged I get one Air steward and my wife gets a different one. As my wife's stewardess is walking past, my wife asked her, "Excuse me but could you please tell me what this is?" The stewardess looked at the part of the menu that my wife was pointing at, screwed her face up and said, sarcastically, "It's fish, dear." but you could tell from her face and body language that she meant to add, "You aren't regular 1st class travellers. You're just upgraded scum from Cattle Class. For the rest of the journey my wife watched as the stewardess acted all Yes Sir, No Sir, Three bags full Sir" to all the other passengers on her aisle but treated my wife to a frosty stare.
Now, OK, I'll admit that we are not what you might call 1st class passengers but I saw this attitude from the stewardess myself and nobody deserved to be spoken to like my wife was so I decided to have words with Customer Support when we got home.
I waited a day or two to calm us both down and then I wrote to U.S.Airways explaining all of the above and saying that my wife had felt intimidated and ridiculed by this stewardess. I added at the end that I thought it would be a magnanimous gesture if the Airline were to refund, in full or in part, the extra cost paid for my wife's upgrade to 1st class.
To cut it short, the reply came back that there would be no chance of a refund because my wife had sat in the 1st class section of the plane. I replied that she may have sat in the seat but she didn't receive the service. Their answer was that they would be happy to include my wife's experience as part of a training programme but there was still no chance of a refund. I wrote back saying that a massive company like U.S. Airways wouldn't miss the cost of a partial refund but they wouldn't like adverse publicity. The final e-mail was about 30 lines long but it could be summed up in one .... Dear Sir, Do your worst.
This thread is now one of many going out to various airport, holiday and similar forums.
Thanks for reading and I apologise for boring you.
Cheers,
Steve.
Bad ..... U.S. Airways.
Let me explain.
We, my wife and I, were flying from Las Vegas to Manchester with a schedules 2 hour stop-over in Philly. Unfortunately, bad weather in L.V. meant a 2 hour delay in taking off. This meant that when we arrived in Philadelphia the plane that we were meant to be on was already leaving the gate.
So we were booked on the next flight and, because we had won some cash in Vegas, we upgraded our seats to 1st class at a cost of $600 each.
So the flight takes off and before you know it the menu is served up and because of the way the central 2 seats are arranged I get one Air steward and my wife gets a different one. As my wife's stewardess is walking past, my wife asked her, "Excuse me but could you please tell me what this is?" The stewardess looked at the part of the menu that my wife was pointing at, screwed her face up and said, sarcastically, "It's fish, dear." but you could tell from her face and body language that she meant to add, "You aren't regular 1st class travellers. You're just upgraded scum from Cattle Class. For the rest of the journey my wife watched as the stewardess acted all Yes Sir, No Sir, Three bags full Sir" to all the other passengers on her aisle but treated my wife to a frosty stare.
Now, OK, I'll admit that we are not what you might call 1st class passengers but I saw this attitude from the stewardess myself and nobody deserved to be spoken to like my wife was so I decided to have words with Customer Support when we got home.
I waited a day or two to calm us both down and then I wrote to U.S.Airways explaining all of the above and saying that my wife had felt intimidated and ridiculed by this stewardess. I added at the end that I thought it would be a magnanimous gesture if the Airline were to refund, in full or in part, the extra cost paid for my wife's upgrade to 1st class.
To cut it short, the reply came back that there would be no chance of a refund because my wife had sat in the 1st class section of the plane. I replied that she may have sat in the seat but she didn't receive the service. Their answer was that they would be happy to include my wife's experience as part of a training programme but there was still no chance of a refund. I wrote back saying that a massive company like U.S. Airways wouldn't miss the cost of a partial refund but they wouldn't like adverse publicity. The final e-mail was about 30 lines long but it could be summed up in one .... Dear Sir, Do your worst.
This thread is now one of many going out to various airport, holiday and similar forums.
Thanks for reading and I apologise for boring you.
Cheers,
Steve.
