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July sees improving passenger experience at Heathrow following cap on departing numbers​

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  • We have seen the largest rise in passenger numbers of any European airport in the last year. Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.
  • The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.
  • Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.
  • Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less.
  • Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.
Heathrow CEO John Holland-Kaye said: “Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.”

Traffic Summary
July 2022
Terminal Passengers
(000s)
Jul 2022% ChangeJan to
Jul 2022
% ChangeAug 2021 to
Jul 2022
% Change
Market
UK 26558.4 1,873194.7 3,006176.9
EU 2,223247.3 11,368507.6 16,755268.3
Non-EU Europe 414233.1 2,465469.1 3,569258.7
Africa 242203.9 1,541250.4 2,142182.3
North America 1,755656.5 7,9641030.4 10,597802.3
Latin America 155327.3 950956.5 1,272555.1
Middle East 708428.0 3,663550.7 5,400341.8
Asia / Pacific 550465.5 2,561311.5 3,677208.6
Total 6,312317.8 32,384504.3 46,418315.6
Air Transport Movements Jul 2022% ChangeJan to
Jul 2022
% ChangeAug 2021 to
Jul 2022
% Change
Market
UK 2,02616.2 15,551111.9 25,427107.5
EU 15,217120.0 90,637283.8 139,581158.0
Non-EU Europe 2,751141.5 18,764280.7 28,268169.7
Africa 1,04258.4 7,76389.9 11,56164.3
North America 7,484196.9 40,163146.2 58,625115.7
Latin America 637113.0 4,333306.1 6,423193.6
Middle East 2,37072.7 14,03770.0 22,82257.1
Asia / Pacific 2,49244.1 15,20326.6 26,16222.7
Total 34,019107.7 206,451166.0 318,869113.9
Cargo
(Metric Tonnes)
Jul 2022% ChangeJan to
Jul 2022
% ChangeAug 2021 to
Jul 2022
% Change
Market
UK 3581.6 92-26.6 18716.6
EU 8,057-21.9 62,210-12.6 112,2502.8
Non-EU Europe 3,024-39.0 22,723-41.5 51,462-19.7
Africa 5,8645.9 49,9198.1 81,3512.7
North America 43,1758.4 315,39619.4 532,91726.6
Latin America 3,84570.0 23,387115.6 36,03133.5
Middle East 20,74411.1 132,1072.5 231,7775.3
Asia / Pacific 25,299-25.0 192,497-12.5 374,9062.9
Total 110,044-4.6 798,3312.3 1,420,88110.6
 
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