A mechanical issue linked to a computer failure delayed our SAS Scandinavian Airlines departure by just over two hours. However, what stood out wasn’t the delay itself, but how it was handled. The Captain and cabin crew provided consistent, transparent updates throughout, turning what could have been a frustrating experience into a lesson in how communication can completely reshape passenger perception.
With a light load on board and a comfortable short-haul cabin, this review looks at the full experience, from ground handling at Heathrow to arrival in Copenhagen, and asks an important question: when things go wrong, does good service make all the difference?
Join me as I break down the onboard comfort, service, value, and whether or not I’d choose SAS again.
Route: London Heathrow (LHR) to Copenhagen (CPH)
Aircraft: Airbus A320neo (EI-SIH)
Cabin: Economy
Flight Time: 1 hours, 54 minutes
Cost: £86.25 (Base Fare), £14.80 (Cabin Bag), £8.70 (Breakfast), £25.30 (Extra Seat), totalling £135.05
You can watch the video here:
With a light load on board and a comfortable short-haul cabin, this review looks at the full experience, from ground handling at Heathrow to arrival in Copenhagen, and asks an important question: when things go wrong, does good service make all the difference?
Join me as I break down the onboard comfort, service, value, and whether or not I’d choose SAS again.
Route: London Heathrow (LHR) to Copenhagen (CPH) Aircraft: Airbus A320neo (EI-SIH) Cabin: Economy Flight Time: 1 hours, 54 minutes Cost: £86.25 (Base Fare), £14.80 (Cabin Bag), £8.70 (Breakfast), £25.30 (Extra Seat), totalling £135.05You can watch the video here:
