I contacted BRS this evening via their website enquiry form and asked if there was any further news about the CEO's statement made on the local telly news on Monday 18 February when he said he was confident that an announcement would be made that week (ie last week) regarding one of the flybmi routes that would involve a European airline. I also asked about the apparent delayed restart of the BRS-BRU service pushed back from 31 March to 1 May.
Within five minutes I received the below reply from someone in the Customer Experience Team. It will be seen that the reply is a generic one obviously sent to anyone who mentions flybmi in an enquiry. It even tells me something I'd already mentioned in my email to them, ie that flybmi has ceased operations.
I wasn't expecting confidential commercial information, merely some clarification on what was already in the public domain, ie the CEO's statement about a replacement carrier for one of the flybmi routes and the changing restart dates for BRS-BRU. The airport could not even be bothered to address the specific points I raised. I find that extremely discourteous. Unfortunately, it's not the first time in recent years that an enquiry of mine has been ignored. I wrote a long letter to the previous CEO on various matters and in the absence of any reply I chased up the matter after a few weeks. That resulted in a short and desultory reply from one of the staff that didn't even attempt to answer any of my points - much like this evening.
I resolved then not to waste my time contacting the airport about anything in future but broke my own rule this evening. I shan't be breaking it again.
There was a time when BRS valued its customers and would always address specific queries, with replies invariably signed by the likes of Les Wilson, John Parkin and Andrew Skipp in their respective times. Sadly, they seem to treat us with disdain these days. I've said previously that BRS has become too corporate for its own good. It's no longer a friendly local airport that will interact with customers. I derive no pleasure in saying that.
Anyway, this was the reply I received this evening.
Thank you for contacting Bristol Airport today regarding your concerns.
We regret to inform passengers that Flybmi has ceased operations and has filed for administration.
All scheduled Flybmi flights have now cancelled.
Advice for customers booked onto Flybmi flights is available from their website:
www.flybmi.com/en/press
The main points from the press release are as follows:
Customers who booked directly with Flybmi should contact their payment card issuer to obtain a refund for flights which have not yet taken place.
Customers who have booked Flybmi flights via a travel agent or one of Flybmi’s codeshare partner airlines are recommended to contact their agent or airline for details of options available to them.
Customers who have travel insurance should contact their travel insurance provider to find out if they are eligible to claim for cancelled flights and the procedure for doing so.
Customers are advised not to come to the airport unless you have booked a flight with an alternative airline
The Civil Aviation Authority have also issued some advice for travellers:
https://www.caa.co.uk/News/Advice-t...ional-Limited-(FlyBMI)-suspending-operations/
Bristol Airport will enter discussions with a range of airlines to replace these flights, where there is proven demand from the region.
I hope you find this information of use when planning your travel arrangements.