TheLocalYokel
Honorary Member Of Forums4airports
- Jan 14, 2009
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- #81
Kevin's post details a shocking experience. I never know whether the airline, the airport or the company contracted to assist less mobile passengers is really to blame. I tend to the view that the passenger contracts the flight with the airline and they have the primary responsibility but without reading the detailed terms and conditions it might not be that straightforward.Shocking! Have to say I passed through without incident - security was quick and we were in the departure lounge within ten minutes of being dropped off at the station. Granted it was four in the morning but still.
The staff on security didn’t seem to be the friendliest however and one of the young women working on the Ryanair gate should really look up the definition of customer service as the way she was talking to some of the passengers was utterly disgraceful!
How in heaven's name can an elderly lady be abandoned in such a way at one the country's leading airports? If I was the CEO of the airport (presumably acting CEO at BHX) or of the airline I'd be wanting full details of this lamentable event and I would ensure that whoever was responsible, with the management level mainly in my firing line, was given the very strong benefit of my tongue.
As for security staff, in my experience the majority I've encountered at airports are professional and polite, but as with most jobs there will be a minority who don't normally find themselves in a position to exercise 'power' over people but when they do they will use it to satisfy their pathetic needs.