Airport website auto assistants, are they any use?

[Aviador]

Airport website auto assistants, are they any use?

This morning I visited the Liverpool airport website and noticed Jude was there to help me today.
"Hello ! I'm Jude, you virtual travel assistant" Has anybody ever used the auto assistants on airport websites and actually found them to be of help? I have used a similar assistant on one of the Scottish airport websites and it was totally useless and couldn't return any information I was asking for. On my Liverpool airport website visit I decided to run with it and ask Jude if she could sing. Obviously she couldn't but I did like the wink to the Beetles song Hey Jude!

Does anybody have anything positive to say about airport website assistants or are they used as an excuse to not to man the phones, what do you think?

#HeyJude #AirportAssistant

 

[Silvercity]

Airport website auto assistants, are they any use?

This morning I visited the Liverpool airport website and noticed Jude was there to help me today.
"Hello ! I'm Jude, you virtual travel assistant" Has anybody ever used the auto assistants on airport websites and actually found them to be of help? I have used a similar assistant on one of the Scottish airport websites and it was totally useless and couldn't return any information I was asking for. On my Liverpool airport website visit I decided to run with it and ask Jude if she could sing. Obviously she couldn't but I did like the wink to the Beetles song Hey Jude!

Does anybody have anything positive to say about airport website assistants or are they used as an excuse to not to man the phones, what do you think?

#HeyJude #AirportAssistant

I didn't know they had that, like the name they used. I've never used an airport one, but I've used airlines ones, normally I've not got the answer to my question. You just can't replace a "real" person, and yet everyone wants to.