White Heather
Elite Pro-Member
The airport have already had various meetings with Swissport over their poor performance, including trips to London to get things sorted, with the result that Swissport have removed the previous station manager, which has led to some improvements, but they remain understaffed. As Swissport are contracted to KLM, not to LBA, then perhaps its KLM who should do more to resolve the situation. It's their contract and their customers.Maybe because the charges KLM will receive will be higher, not by much, but none the less a higher charge for KLM who will have signed up to use the airbridge. If the ground handler cannot provide that function, given the lighter schedule for KLM, it’s not much for the airport step in and ensure it’s operated.
As a customer of KLM I would not be happy at stepping off onto stairs and not now we heading towards winter. As a customer like KLM I would not be happy at receiving piss poor service because “lack of trained staff” coupled with then the excuse in your eyes that “it’s not that high priority”. It’s about damnn time the airport KLM and swissport sat down and worked out how to rectify this problem.