TheLocalYokel
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- Jan 14, 2009
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Charter carriers won't cancel because of the package element in getting customers to their destination, home or abroad. There have been instances where is no other option. This could ve extensive weather disruption that completely wrecks the program and theres no alternative carriers that can be chartered in. Its very rare. With Tour operators it is still a package so I think most would look at alternatives to get their customers where they need to be. For example it could be that EZY don't have alternatives but TUI holidays could source something with another carrier.
Having once almost always used packages with tour operators for many years for European holidays (from the 1970s onwards), I've only used a tour company's own aircraft once since 2007 - that was Thomas Cook to Fuerteventura in 2015. I've used the TUI group a number of times from BRS since 2007 but they used easyJet because they themselves did not fly from BRS to Geneva (it was a summer holiday) and Brussels Airlines for BRU (for a Bruges city break).
Given what seems to be an increasing number of cancellations these days by easyJet and Ryanair (I'm not blaming them because so often the reasons are outside their control) I feel happier if the aircraft is one of the tour company's own for the reasons stated in my previous post which you broadly confirm. That said, we are looking at Switzerland again next summer so we might have to take a chance with easyJet if we use a package from TUI.
Many thanks. It's an increasingly difficult juggling act with so much industrial action going on. Invariably, when an easyJet or Ryanair flight is cancelled at BRS some of the regular posters to the local paper comment page come up with the usual, '"what do you expect if you fly with cowboys?" or "fly with a proper airline next time" or "go from a proper airport". You get the drift.There was discussion on Dried Fruit about cancellations by easyJet with no notice on the day. As I know her from years ago (when she was the AA Sales Manager in the year 'dot') I dropped Ali Gayward an email and had the following response within 18 hours.....
"
Lovely to hear from you and I do hope that you are well.
You are probably aware that there have been huge levels of disruption across Europe once again this summer, leading to widespread delays and cancellations. This disruption has been caused by weather, and more significantly industrial action, especially in France. So far this year, French ATC strikes have increased by 300 per cent versus 2017. Last month, the French Senate confirmed that France alone is responsible for 33 per cent of flight delays in Europe.
The resulting delays across all of our network end up with crews out of base, working into their days off, and we use up all of our available standby crew and aircraft.
However, that said, we recognise that we rely on our ground handling agents and our app, to ensure customers are kept up to date about the status of their flights. The app should always contain the most up to date information, whilst informing crew at the gates, for example, can be a more manual process. At times of such widespread disruption, the cause of an individual flight’s disruption, when many other services are also impacted, can become unclear, especially given often a situation which is changing rapidly as spare crew or aircraft are being sought.
However, I will pass on your comments to our base team in Manchester and request that all is done in future to ensure that the most accurate information available is shared.
Kind regards,
Ali"