Britain beats global competition as Heathrow Terminal 5 named “World’s Best”
- Heathrow Terminal 5 is the “passengers’ pick”, topping list of the world’s best airport terminals at the annual Skytrax Awards
- Heathrow Terminal 2 also made it into the top five globally, coming in at number four ahead of Dubai’s Terminal 3 and Singapore Changi’s Terminal 4
- Heathrow ranked among the world’s top 10 airports overall and won “Best airport in Western Europe” and “World’s Best Airport Shopping”
- Awards follow year of record-breaking passenger numbers and significant investment in facilities
Britain is winning the global airport race after passengers voted Heathrow Terminal 5 the best in the world at the 2019 Skytrax World Airport Awards, held yesterday evening at the Passenger Terminal EXPO in London. Terminal 5 beat its international counterparts, winning “World’s Best Airport Terminal” for the sixth time in its 11 year history, whilst Terminal 2 is close behind as fourth best globally. Overall, Heathrow maintained its position as one of the top 10 airports in the world.
Since a £12 billion investment programme began a decade ago, Heathrow has been consistently ranked as a passenger favourite. Heathrow has racked up the “Best Airport in Western Europe” title for the past five years running and “Best Airport for Shopping” for a record-breaking 10 years.
The secret to Heathrow’s success is more than just reliable and efficient terminal buildings, but also delivering world-class passenger service to make every journey better. 2018 was a record-breaking year with over 80 million passengers choosing Heathrow – approximately 220,000 passengers a day – and the team’s dedication to maintaining top service standards resulted in 82% of passengers rating their Heathrow experience as either “Excellent” or “Very Good”.
Heathrow Chief Commercial Officer Ross Baker said:
“After a decade in service, it’s absolutely fantastic that Heathrow’s Terminal 5 is flying above the rest. For passengers to vote two of Heathrow’s terminals into the world’s top five, is a ringing endorsement of the billions we’ve invested to transform Heathrow into the world-class airport it is today. Britain has a front door it can be proud of and our teams will continue to welcome our passengers with a smile to keep Britain on top and moving.”