Monarch Airlines

[Matt995]

Monarch have apparently had a computer system/check in failure today, delaying all flights by between 2 and 4 hours, with plenty of irate passengers tweeting them, with long queues at check in, and no sign yet of the afternoon wave of departures even leaving BHX!

Lets hope they can get this sorted, its publicity the airport does not need!

 

[Glenn Eldridge]

Unfortunately today's issue with Monarch check in was Internet related which prevented them from using their check in software, all passengers had to be manually checked in and bags manually tag, this also applied to people who had checked in online and who wanted to simply use the bag drop facility.

Due to the slow process of this, it meant that the bags trickled out to the aircraft from the baggage hall causing further delays to the departures.

Below is a list of the mornings departures And their departure times

ZB432 DBV 0600 dep 0815
ZB950 PMI 0615 dep 1041
ZB932 TFS 0635 dep 0920
ZB962 BCN 0640 dep 1047
ZB5402 FCO 0650 dep 1116
ZB5480 VCE 0700 dep 1049
ZB970 AGP 0700 dep 1118
ZB492 ALC 0705 dep 1107

 

[IanFarquharson]

AM
5432 DBV +2hr15
950 PMI +4hr25
932 TFS +2hr45
962 BCN +4hr
5402 FCO +4hr25
5480 VCE +3hr45
970 AGP +4hr15
492 ALC +4hr
460 NCE +4hr (estimated based on return time)
PM
406 FAO +5hr15
946 PFO 3hr55
438 FUE 4hr15
424 LPA 4hr15
458 ACE 5hr15
908 DLM 4hr40
408 FAO 7hr
932 TFS 4hr30
976 AGP 4hr15

956 PMI - later

 

[Matt995]

ZB460 NCE 0745 dep 1055

ZB956 PMI 2300 was the only flight to depart on time, so I presume this means Monarch now have their software up and running?

maybe they should have turned their computer 'off and on' again a bit earlier!

 

[Deleted member 8277]

Apparently it was a BT line fault that caused the check in problems. Aviators performance on the baggage handling and general handling is shocking. Would any aviator staff member like to answer why some monarch aircraft yesterday afternoon on the already delayed inbound flights did not get steps to the aircraft to disembark the passengers for over 40 mins!!!!!!!!!

The link below is interesting

http://www.birminghammail.co.uk/new...sengers-wait-11812678#rlabs=2 rt$sitewide p$3

 

[TheLocalYokel]

Apparently it was a BT line fault that caused the check in problems. Aviators performance on the baggage handling and general handling is shocking. Would any aviator staff member like to answer why some monarch aircraft yesterday afternoon on the already delayed inbound flights did not get steps to the aircraft to disembark the passengers for over 40 mins!!!!!!!!!

The link below is interesting

http://www.birminghammail.co.uk/news/fury-birmingham-airport-passengers-wait-11812678#rlabs=2 rt$sitewide p$3

The linked report suggests that Aviator is having trouble recruiting sufficient staff and that some staff who are employed have taken unauthorised absence.

I'd like to think that senior managers of Aviator were there to explain to passengers (and apologise of course) but I bet they weren't. As in most organisations it's left to the junior staff on the 'front line' to take all the flack.

 

[Glenn Eldridge]

I work for Aviator and was on shift on Saturday morning, feel free to message me, I won't post here the reasons why steps weren't put onto aircraft.

 

[Daza]

It's been reported elsewhere that Monarch are to start ARN ex BHX 3x weekly from Summer 2017. Not on website yet
Daza

 

[nwoody2001]

Indeed, apparently its available on GDS just not on their website yet...

Great news if true, another capital city currently unserved from BHX to tick off the list. It would also mark a step-change in approach with monarch who have traditionally served the med sun routes and city breaks. The furthest north they currently serve is Innsbruck.

...a sign of how the plan to fight back against Jet2...?

 

[User001]

Seems the flight is Mon/Wed/Fri. GDS won't let me look at schedule but indicates these are flying days for BHX-ARN.

 

[Ray Finkle]

It's been reported elsewhere that Monarch are to start ARN ex BHX 3x weekly from Summer 2017. Not on website yet
Daza

It will be good to see it back

 

[jfy1999]

Surprise choice for a new route but a good reflection of Monarch's transition to a loco.

Will Oslo be next on the list I wonder? ARN is in Norwegian's home territory and could be a catalyst for Norwegian to start some Scandinavian routes ex BHX.

Addendum: Just seen on the MAN forum that Oporto and Zagreb are both showing up there for S17, Oporto is definitely one route which would be welcome here.

 

[Brum X]

Indeed, apparently its available on GDS just not on their website yet...

Great news if true, another capital city currently unserved from BHX to tick off the list. It would also mark a step-change in approach with monarch who have traditionally served the med sun routes and city breaks. The furthest north they currently serve is Innsbruck.

...a sign of how the plan to fight back against Jet2...?

Yeah I agree with Woody, great to see Stockholm available direct from BHX and more Scandinavian choices. Its good that Monarch are trying new markets with the arrival of Jet2 and this could be a way forward for them in the future. To be honest there is lots that Monarch could do to get there teeth into if they are brave enough.

 

[ronnoc1k8]

Wonderful! Wonder what the pax will be like.

 

[thunderchild]

Not the most obvious route for Monarch to tackle but good to see them trying something different. They do seem to be building up a decent little network to European capitals so perhaps we are indeed seeing the start of a change in direction. Just hope this one works out better for them than Munich did.

 

[JENNYJET]

Best suited to Nostalgia but relevant to this thread....My memory is dodgy in detail but can anyone remember when BA Birmingham closed their routes? An operater came in to take on those domestic services but I cannot recall the name....something like DUO or similar comes to mind, any ideas?

The point is that served business and EU capitals and perhaps Monarch are inching into this domain, it would be nice to think so.

 

[Ray Finkle]

It was DUO and they covered Scandinavia well with routes to Stockholm, Oslo, Copenhagen, Helsinki and Gothenburg. Another now unserved route of theirs was Vienna.

Sadly they lasted only 6 months.

 

[jfy1999]

According to RoutesOnline, ARN will operate on Thursday, Friday and Sunday instead of Monday, Wednesday and Friday.

Other airports get Porto and/or Zagreb but BHX looks to have missed out.

Monarch Airlines in summer 2017 season is introducing a number of new service, including flights to Porto, Stockholm and Zagreb. These service will be operated by a mix of Airbus A320/321 aircraft.

eff 28APR17 Birmingham – Stockholm Arlanda 3 weekly (Day 457)
eff 28APR17 London Gatwick – Zagreb 3 weekly (Day 135)
eff 28APR17 London Luton – Stockholm Arlanda 2 weekly (Day 15)
eff 28APR17 Manchester – Stockholm Arlanda 3 weekly (Day 457)
eff 29APR17 London Luton – Porto 3 weekly (Day 267)
eff 29APR17 Manchester – Zagreb 2 weekly (Day 16)
eff 30APR17 Manchester – Porto 3 weekly (Day 457)

http://www.routesonline.com/news/38/airlineroute/268829/monarch-airlines-plans-new-routes-in-s17/

 

[Brum X]

Great to have Stockholm confirmed, I wish this route and Monarch a great success

 

[ronnoc1k8]

Great to have Stockholm confirmed, I wish this route and Monarch a great success

It most likely will be a success, I know a few people that would like to travel there.