Passenger Experience

Airline Passenger related including airport transit Articles

Trip Review LHR-PER via DXB; PER-MEL; MEL-LHR via DXB (Emirates and Qantas)

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Australia-bound Since 2010 my wife and I have been flying to Australia to visit family. We’ve always used Emirates and last month was our seventh trip in the past eight years. Previously we have used Gatwick Airport, and Birmingham Airport on one occasion. This year our departure point was Heathrow. I’ve submitted trip reports regarding our journeys to Oz in the past and as the flights have been with Emirates a further detailed trip report might be repetitious so I’ve submitted a slightly reduced summary of the trip this time. All times shown are local to the airport in question. We...
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Trip Report: TUI BHX-LPA-BHX

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So I returned on Thursday (15th) from once again a lovely week away in Gran Canaria using BHX for the second time, and once again it was a very enjoyable visit We departed Cardiff at around 03:30 and arrived at BHX shortly after 05:30, We paid the £2 to drop off outside the terminal and it was a very quick and efficient process, We approached the TUI bag drop area, which was very quiet , A friendly greeting arrived and we were asked if we had used the self service bag drop before, indeed we had so we proceeded to scan the boarding pass and place the bags on the scale to weigh and print...
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What are your passenger rights?

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I recently booked a package holiday to USA. There was one long haul flight (UK to USA) then one connecting internal flight in USA - this was bought as one journey rather than 2 separate ones. Both flights were with the same airline (US based). On the way home the first (internal US) flight was cancelled (bad weather elsewhere in US meant the plane never made it on time to the airport). We were booked on the next available flight - the same one 24 hours later - free of charge. As a result we incurred various extra costs such as accommodation and food etc. Normally I believe if the...
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Frequent Flyer Favourite Aircraft Types

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What is your favourite aircraft type and why? Is it aesthetics/sound/size/comfort etc.? Please choose up to three aircraft type in the poll and then explain why? If the one you want isn't in the poll, just say in the comments section. Hopefully we can get some good discussion. I will be doing mine later on.
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