- Moderator
- #861
So it looks like TUI have dropped Naples again.
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The route from Cardiff was launched in conjunction of a Marella cruise departure but doesn't seem to be sustainable. Dubrovnik was launched at the same time but seems to be having no problems and is still onsale.Naples has always seemed somewhat niche from the regionals with charter ops. I don't understand why to be honest. Is it because the area is so expensive or is it just because there's limited hotel stock suitable for the IT market?
Thanks missed that!REU is a 06:00 departure on Tuesday’s
Aircraft go tech and delays happen it's an unfortunate side of the holiday industry that there's always that risk of delays, but with TUI one of the biggest complaints seem to be just a lack of people on the ground to tell people what is happening. It maybe different at bigger airports, they may have more people but people like a person to deal with. Maybe it's not viable for them to have those people at smaller airports? I don't know but it does seem to be a constant complaint.TUI have been having lots of problems all summer & still this week, having to borrow aircraft & still major delays at Cardiff & Birmingham & others
The trouble is TUI staff on the ground will be the handling agent rather than TUI themselves. Cardiff will be no different from other airports in that handling agents are being stretched to their limits for resources. Unfortunately that's what you get when airlines are unwilling to pay for additional services.TUI really need to have more staff visibility in situations like this.
Holidaymakers stranded at Cardiff Airport as flight delayed by 18 hours
'It’s the first family holiday for the kids – I don’t even want to go now'www.walesonline.co.uk
Also i think TUI might rely a lot on their app to pass information along to customers and the customers themselves may not download that app.The trouble is TUI staff on the ground will be the handling agent rather than TUI themselves. Cardiff will be no different from other airports in that handling agents are being stretched to their limits for resources. Unfortunately that's what you get when airlines are unwilling to pay for additional services.
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