Despite all the harsh criticism, it takes all kinds of people to keep an airport running and the programme portrays that well. Everybody is different. Connor saying he doesn't like blood is perfectly reasonable as he is a security officer not a medic. My own experience of this is not everyone is suitable to carry out first aid yet companies often insist their staff are first aid trained. At LBA the security provider (now in house) has always provided first aid for the whole airport operation. The airport fire service are trained to a higher standard but they will only attend first aid calls that are airside and only if operationally possible.
 
of course it takes all kinds of people to run any type of business, but for an airport, the general public expect to see a professional team doing their jobs in a professional way. This series often portrayed the staff as incompetent and unprofessional.

One example which showed LBA as a very small backward airport was when when they were doing the ticket checks on baggage. "we don't have the technology to process baggage like other airports, we have to do it manually, and then there was a mistake and they had go through the bags on board the plane until they realised what went wrong. My friends watching with me just laughed and one said, "glad I fly from Manchester....bet they have all the tech needed to do the job right"

If you sell the airport as aspiring to be the best in the North, and you show that scenario on National TV, guess what the general public think of the airport! There were so many scenes like this, it just did not show the airport in the best light which I have to say should have been demanded before it went to air
 
I agree with Jetchaser, I have received similar comments from colleagues at work. I also understand that most people working at the airport do a good job, but the general public dont have anything to base their opinion on but the insight given by the TV programme. So no surprises if their perception is negative.

As they say it takes years to build a good reputation and minutes to lose it.
 
Although on the plus side for the above scenario it did show that the loading checks do work and the baggage handlers worked like stink to try and find the rogue baggage so the aircraft could depart on time.
 
In summary the show accentuates the negative and all but eliminates the positive.
 
Hi everyone. I am new to posting here and an avid supporter at LBA, and did work at the airport for a time, and I have to comment about the TV series. I work in broadcast marketing and PR, and to have a series like this go to air to totally denigrate the airport in the way it has is scandalous. I watched all the episodes so far with friends and family who said they would fly from anywhere but LBA after seeing the totally unprofessional and laughable staff that were on camera. Come fly with me and the Yorkshire Airlines comedy sketch came to mind. I produce TV commercials and training videos to enhance the branding and image of many companies, and this series is a good example of how to destroy a good image of an airport week in week out. No management should have given the right for this to be aired, it has made a laughing stock of the airport and gives it no credibility whatsoever. I would like to know if this as been discussed at the consultation meetings, as it needs to be, and lessons should be learned that not every piece of publicity is good publicity!
To answer your question as to whether or not this programme series has been discussed at the airport's consultative committee meetings, the answer to that is no - other than we were told in advance it was happening. We never knew the content, nor was that discussed. I feel sure however that at the next meeting, it will be discussed! In face I intend to raise it myself to ensure that it is.
 
of course it takes all kinds of people to run any type of business, but for an airport, the general public expect to see a professional team doing their jobs in a professional way. This series often portrayed the staff as incompetent and unprofessional.

One example which showed LBA as a very small backward airport was when when they were doing the ticket checks on baggage. "we don't have the technology to process baggage like other airports, we have to do it manually, and then there was a mistake and they had go through the bags on board the plane until they realised what went wrong. My friends watching with me just laughed and one said, "glad I fly from Manchester....bet they have all the tech needed to do the job right"

If you sell the airport as aspiring to be the best in the North, and you show that scenario on National TV, guess what the general public think of the airport! There were so many scenes like this, it just did not show the airport in the best light which I have to say should have been demanded before it went to air
You quoted the comments about the baggage loading system used at LBA. The fact remains that the security process used to track bags from check-in to the aircraft is fully compliant with international AITA regulations and it is a proven method that has worked since it was introduced shortly after the Lockerbie air disaster. I am unable to find the actual stats but I know the process well enough to be able to make the assumption that the bingo card system is in use at the majority of UK airports not the minority. It was introduced knowing that airports could be completely compliant very quickly and to a satisfactory level without the expense of requiring new automated baggage transit systems.
 
Thanks Heather. I really feel so strongly about how this series has potentially ruined the reputation of the airport in a big way. As I said before I am an avid supporter of LBA and have worked there in the past, and as a branding and marketing specialist, this is one of the worst examples of how to promote any business let alone an airport whose reputation is all about showing the professional aspects of the business in good light. Have fun, have banter, but don't allow the airport be made a laughing stock on national TV
 
You quoted the comments about the baggage loading system used at LBA. The fact remains that the security process used to track bags from check-in to the aircraft is fully compliant with international AITA regulations and it is a proven method that has worked since it was introduced shortly after the Lockerbie air disaster. I am unable to find the actual stats but I know the process well enough to be able to make the assumption that the bingo card system is in use at the majority of UK airports not the minority. It was introduced knowing that airports could be completely compliant very quickly and to a satisfactory level without the expense of requiring new automated baggage transit systems.
If you watch the programme, you will see why the comments made from LBA's staff make the airport seem backward and not up to date, and then the staff made a gaff and had a mix up on the tickets
 
Yes I've seen it but let's put this into prospective. This is light hearted mid week entertainment which follows an episode of Emmerdale, do I really need to say more. I think everyone is getting far too uptight about it. Have you ever imagined how your own line of work might be portrayed in a similar reality TV show? I expect come the series closure, very few people will remember the programme by the end of the year let alone when it comes to making a booking choice for their next flight.
 
So to make a mockery of the airport and its staff is acceptable on national TV week in week out ....It's the LBA brand which is being damaged here. Just compare this series with the Heathrow series recently aired. Yes there were problems they had to deal with, but you finished watching the programme thinking now there's an airport you would want to fly from, and that has nothing to do with its size and facilities. Clearly you have not been seeing the coverage Yorkshire Airport has been getting on social media.

Interesting that Jet 2 wanted nothing to do with it...now why was that I wonder. Did they see it and say we don't wish to be associated with it? Never seen that before on any programme about airports.

I am just interested to know what the senior management feel and LBA's marketing team feel about this series now it's being aired
 
I've watched it on catch up and it just seems the usual sort of light entertainment for an audience who have no interest in aviation so for me its just tripe put on to fill in a space between the adverts or marketing if you prefer and for the general public its the equivalent of today's newspaper being tomorrows chip wrapper and will soon be forgotten.

Personally ive seen some people doing a good job ie. the baggage handlers and boarding staff but all in all nothing to get too wound up about although that Nathan is a plank and so is is whoever employed him.
 
I've watched it on catch up and it just seems the usual sort of light entertainment for an audience who have no interest in aviation so for me its just tripe put on to fill in a space between the adverts or marketing if you prefer and for the general public its the equivalent of today's newspaper being tomorrows chip wrapper and will soon be forgotten.

Personally ive seen some people doing a good job ie. the baggage handlers and boarding staff but all in all nothing to get too wound up about although that Nathan is a plank and so is is whoever employed him.
I only watched the first episode. I don't like the genre and don't watch 'fly-onthe-wall' type programmes whether about aviation or anything else. I did watch some of those early easyJet series - what nearly 20 years ago? - but they became boring and predictable to me.

The programme makers invariably retain the editorial right and, as has been said, they will produce programmes for general entertainment and have no responsibility for portraying the 'subject' (in this case Leeds-Bradford Airport) in a favourable light if they believe that viewing figures will be enhanced if some of the characters appear silly, stupid, 'Jack The Lads', inefficient or anything else a clever edit will bring across.

I don't say that programme makers go out of their way to do this and some of the content can be positive towards the subject and balance the negative at times, but their raison d'etre is to produce something a mass audience will enjoy watching.

My feeling is that some people 'play up' to the cameras, whether staff or irate customers. Perhaps they feel it's their one chance of tv exposure.

Perversely, people playing up to the cameras can have a positive effect. I remember many years ago there was a documentary series that followed the activities of a particular police force (probably 30 years ago and I forget which force it was). One of the detectives was interviewing a rape victim and came across as an overbearing buffoon. How much his actions were the result of the camera presence I don't know but I suspected it might have played a part. His performance caused such an outcry nationally that it led to much stricter guidelines for the police's conduct when dealing with rape and other victims of sexual assault.
 
I found the issue of the family with children not sat together interesting and one that was not really sorted on camera.
My children travelling with our grandchildren never book seats as they know the children must be seated with adults.
Yet every Ryanair flight (6 this year to date) all the members of the family have been sat rows apart and it has been left for cabin staff to sort out.
We have been effected the other way round travelling as a couple, we have taken our seats (paid for seat allocation), then to find a family with printed boarding cards with our seat numbers on, telling us were in the wrong seat. We were loaded by ambulift avoiding the gate check.
As our special assistance needs are marked on our boarding card and the computer system, it does show that the system to make changes is flawed as the programme showed.
 
My personal concern about this programme is that firstly, it was a great opportunity to showcase the airport - and sadly that opportunity has been missed to large extent. I had hoped it would be along the lines of the series about Heathrow, which provides a serious insight into the running of a large airport. This programme could have been similar but covering a medium sized regional airport instead.
Secondly, although I understand it is light hearted and can accept it as such (along the same lines as the programme series about the North Yorkshire Moors Railway, complete with brass band music and Yorkshire humour etc)., it is clear from the reaction of many people that they feel it presents the airport in a bad light, and whether they are right or wrong, over-reacting or not, the last thing that LBA needed was a negative reaction to the series. Lets face it, LBA, like most airports, need no help at all in upsetting people - they all seem to have the ability to do that by simply existing. Few organisations attract negative comment better than an airport, so further ammunition is not ideal.

The shame is that it was a chance to show the airport as a good airport, with good, professional staff, yet the programme has clearly been edited to portray it in a different light. At the beginning of the programme for instance, a pilot tells us that having a runway on top of a hill, which points in the wrong direction, means Leeds is no ordinary airport. We all know that, but so far, there has been no other reference to that at all - it is almost as though they put it in there at the beginning of each programme just to ensure that the programme starts with a negative comment from someone in the industry. Then our old CEO, who presumably signed up to this series, is seen telling the airport staff that the Yorkshire public are very loyal and (as he often said, and I am sure very much meant), they need to give Yorkshire an airport to be proud of. Unfortunately this programme appears to be doing the opposite judging by the comments on social media. This morning, even Stephanie Hirst on her BBC Radio Leeds show commented that the Yorkshire Airport programme was best not commented on when covering a topic about how many great TV programmes are made here in Yorkshire. I find it very sad really, speaking as someone who has fought long and hard for LBA to grow and succeed.

With that in mind I have written to LBA management to ask their views on this. I have not expressed my own views , simply asked if they were aware of the negative reaction to the programme, how the airport is portrayed, and I shall hopefully be asking what they can do now to repair any damage caused. I have had a response immediately this morning to advise that my email has been passed to the airport CEO and that he will be in touch.
 
LBA with it's poorly alignmened runway and 680ft elevation will always be a magnet for film crews to target whenever there are stormy conditions. The regular televisation of aircraft battling crosswinds at LBA again is not positive publicity.
 
Re the Police TV programme mentioned, The police force in question was Thames Valley Police and it did make the force look at their procedures in investigating rape
 
I enjoyed tonight's programme. I thought Jonathan handled the cameras very well. The cameras didn't do Connor any favours once again but those padlocks do get stuck from time to time, I know that from first hand experience with them. He wasn't just acting up for the camera so it must have been hugely embarrassing for him.

Earlier this evening I read the Twitter comments on #Yorkshireairport and frankly I am appalled at some of the very personal comments I've read about some of the characters shown on "Yorkshire Airport". To imagine *they* see themselves as shining examples of jo-public. They should be ashamed if that is what airport staff have to contend with these days. If only we were all super-human like them.
 
I had to pinch myself when I saw the arrivals area - it looked far more spacious than it is in reality! Chloe is an absolute star and if I ever got into a pickle at an airport I'd want her sorting things out for me! Loved the lady with the Dutch phrase book also! Overall it felt far better than some previous ones.
 
I think Chloe can hold her head up high as in each episode she has shown professionalism and a can do attitude. As for Connor, I did wonder about his suitability as a security manager if he can't work a simple padlock and key, although I know from experience that they can be awkward. I have one identical to the one causing him problems last night. Perhaps he should arm himself with a can of WD40 in future.
More concerning to me was that in each of two programmes, when doing his 'security rounds' he is seemingly unable to get through duty free without trying on something smelly or sunglasses. Not a serious issue really except perhaps you are being filmed doing it on national TV.
 

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