Using Leeds Bradford Airport Questions & Reviews

[scousefowler]

Re: LBIA Shambles today

Just sounds like average airport 'traumas' to be honest.

I'd sooner be delayed or inconvenienced by 5 mins than sat on that blooming motorway.

 

[SNOWMAN]

Re: LBIA Shambles today

hi stevemej
we flew out in sept to Malaga on the 7-0am dept and we had a problem getting into the drop off car park,traffic was queueing back to the Harrogate rd roundabout the reason only 1 barrier to enter the drop off car park,how good is that.
regards
sm1

 

[LBA787]

Re: LBIA Shambles today

Yep Servisair (soon to be Swissport) operate the busses... Not very good at all if you ask me! As for the terminal it is in desperate need of expansion or a bulldozer simply because the place is beyond capacity now. Security, passport control and baggage reclaim are a total joke!

Let's try get something positive out of this. How was your flight with Monarch?

:crazy:

 

[imagineif]

Re: LBIA Shambles today

Only a portion of the blame can be attributed to Servisair - who by the way pay a crappy wage and have staff on part time contracts. Maxing the hell out of them in the Summer and then no hours in winter - with often not enough staff on shift. Due to the infrastructure/ layout meeting of flights often requires up to 4 personnel - 2x bus drivers 2x passenger agents to "escort" passengers through the rabbit warren that is LBA. Versus airbridge- 1/2 passenger escort on most flights at say MAN.

Also - the swissport takeover will mostly mean a new uniform with very little change in the staffing. Perhaps some management changes. Nothing major!

You have to admit that mostly infrastructure is the biggest bare bug in your complaint and your right- the airport is severely too small and lacking in facilities and personnel to handle the volume of passengers it is now seeing.

But... lucky you got kept onboard. In April coming off a MON Barcelona flight, we all got held in the "tunnel" in freezing, wet & blustery conditions waiting for an LS 757 to board. This took some time and it was horrible, not to mention 2 flights landing after us got head in the immigration line... took forever!!! Oh and 3 flights on 1 belt.. STANDARD.

I had a laugh out loud moment when I saw they won a best airport award.... must have paid for it. :diablo:

 

[stevemej]

Re: LBIA Shambles today

Yep Servisair (soon to be Swissport) operate the busses... Not very good at all if you ask me! As for the terminal it is in desperate need of expansion or a bulldozer simply because the place is beyond capacity now. Security, passport control and baggage reclaim are a total joke!

Let's try get something positive out of this. How was your flight with Monarch?

:crazy:

Monarch were great. The plane was very spacious(both ways), much more so than other short haul operators. I don't think all of their planes are like this because I went on a return to Majorca about a month ago and whilst the outward plane had lots of space the return seats were cramped a la easyjet/ryanair/jet2.

I would (and will) definitely recommend them to friends and family.

 

[yorkshire]

Hi Snowman1

this happened to me back in September only one exit barrier working and people were queueing back to the roundabout . a month on and still not fixed!!!

 

[Tarn Spotter]

Have to say when we arrived at 2pm everyone queuing at one exit barrier, the far right barrier completely clear, had to get out of the car to ask drivers to move across, happens every time, same on entry at 5/6am, always use entry into bottom car park and get dropped off at the private taxi point this allows yr driver to immediately use the adjacent barrier, their out withon 2 minutes of arrival.

 

[stevemej]

Re: LBIA Shambles today

Only a portion of the blame can be attributed to Servisair - who by the way pay a crappy wage and have staff on part time contracts. Maxing the hell out of them in the Summer and then no hours in winter - with often not enough staff on shift. Due to the infrastructure/ layout meeting of flights often requires up to 4 personnel - 2x bus drivers 2x passenger agents to "escort" passengers through the rabbit warren that is LBA. Versus airbridge- 1/2 passenger escort on most flights at say MAN.

Also - the swissport takeover will mostly mean a new uniform with very little change in the staffing. Perhaps some management changes. Nothing major!

You have to admit that mostly infrastructure is the biggest bare bug in your complaint and your right- the airport is severely too small and lacking in facilities and personnel to handle the volume of passengers it is now seeing.

But... lucky you got kept onboard. In April coming off a MON Barcelona flight, we all got held in the "tunnel" in freezing, wet & blustery conditions waiting for an LS 757 to board. This took some time and it was horrible, not to mention 2 flights landing after us got head in the immigration line... took forever!!! Oh and 3 flights on 1 belt.. STANDARD.

I had a laugh out loud moment when I saw they won a best airport award.... must have paid for it. :diablo:

If there are too few staff who are undertrained and not engaged then this IS exactly the fault of Servisair.

Additionally, the bags were on belt 1 whilst the screens said they were on belt 3 - and believe it or not, thats where all the Arrecife passengers were until the jet2 rep told us to go to belt 1.

Whilst the other things may only seem minor, when you combine the errors together it adds up to a peed off customer.

How accountable are servisair? will servisair be taken to task by anybody or will the person making the mistake be held responsible.

I suspect that the unjoined-up service offered by a multitude of service providers at lbia means that NOBODY actually is held responsible when:
(i) it takes 10 minutes to get into the drop off car park.
(ii) The queue through security snakes down towards the arrival lounge because some overzealous security guard decides to strip-search every ninety year old lady.The only way to catch your plane in time is to pay for the speedy access lane.
(iii) you are left waiting on the runway 5 minutes after landing because there is another inbound plane and an outbound one.
(iv) You see that you cannot drop a relative off without going into the pay-only car park because there is a dedicated police video van permanently on patrol.
(v) You find that after you have landed you are forced to wait 30 minutes after parking up because there isn't a bus available to pick up the passengers and return them to the terminal.
(vi) You stand at the correct luggage belt indicated by the screens only to be told later that your luggage is actually on another belt.
(vii) You take nearly 10 minutes to get out of the car park because some of the electronic gates are out of order.


All of these have happened to me in the last few months at lbia. I suspect that when each of these events occur nobody is held responsible. Who is watching?.......I suspect nobody is!

Whilst each of these incidents might be caused by different service providers, your regular customer does not see who is responsible ONLY THAT LBIA is offering a poor service.

 

[a300boy]

Can you guys please drop a line to the management at Lbia. White Heather has pointed out they need to know about these unacceptable problems otherwise they will never be fixed. Tony Hallwoods email address = [email protected] he is Aviation Development and Marketing Director. I am sure he will pass it on if its not in his remit.

 

[lbaspotter]

Please don't take this the wrong way, but should we be giving out email addresses on here of the airport's management without permission?

I'm only asking as I don't know if the email address posted above is public or personnel to the named member off staff. I know if it was my private email address that was given out by accident, I wouldn't be to pleased with the offending culprit.

By all means if it is an publish email address, please feel free to ignore my above comments.

 

[stevemej]

I won't be emailing the guy.
However, I'd be interested to know from all you 'People On The Ground' at lbia just how many checks and balances are in place to pick up poor performance in the different areas at the airport.
Is there an sla in place when a car park barrier breaks? (If there is a failure of the top exit barrier is there a procedure in place to direct cars to the lower barrier that passengers are mostly unaware of?)
Do the security guards get feedback when they are progressing passengers too slowly?
Do Servisair get fined when they keep passengers waiting too long

In an earlier post somebody wrote that this type of forum attracts whingers and happy customers don't post here. Well consider this - I'm the ONLY person posting here about our incident but there were maybe 200 Unhappy passengers waiting 30 minutes on the plane for a Servisair bus to take them to the terminal. In Servisair terms that is ONE HUNDRED MAN HOURS.
When people are queueing to the arrivals desk to get through security this is affecting maybe 3 or 4 planes full of passengers.

Ignore poor customer service at your peril!

 

[a300boy]

Hi lbaspotter be assured that Tony was happy to pass this work related e mail address on otherwise I would not have done so. This address is from his official Lbia compliments card available to anyone and is in no way a personal e mail contact. How do they do anything about all these issues if no one tells them ? Anyway its a personal decision for each individual but we have had moans and groans on this site before and it was pointed out if no one speaks to the people who can make a difference nothing will happen. The airport staff complaining would not have the same impact as you customers would.

 

[Aviador]

A short while ago I wrote a quote from Microsoft Bill Gates, he has many. He didn't build his empire by being naive or complacent.

"Success is a lousy teacher. It seduces smart people into thinking they can't lose."
Bill Gates

"It's fine to celebrate success but it is more important to heed the lessons of failure."
Bill Gates

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."
Bill Gates

"Your most unhappy customers are your greatest source of learning."
Bill Gates

 

[User0001]

I won't be emailing the guy.
However, I'd be interested to know from all you 'People On The Ground' at lbia just how many checks and balances are in place to pick up poor performance in the different areas at the airport.

Interested, but not interested enough to take it up w ith the people who are best placed to respond. I never cease to be amazed by the number of people that will write chapter and verse on an anonymous Internet forum but who can't be bothered to copy and paste the words into an email. Its literally what, 15 seconds effort ?

 

[Tarn Spotter]

Can we have a little balance, all airports suffer famine and feast in hourly numbers which chsnge to flight delays etc. On our last srrival all 3 flights were showing 3, after 5 minutes heard belt 1 going, wondered over with a few others, not our flight, however, when you told people what was on belt 1 just told board states will be on 3, not as if baggage hall huge at LBIA, having to walk 10 yards to change belt not surely an issue.

 

[Tarn Spotter]

Can we have a little balance, all airports suffer famine and feast in hourly numbers which chsnge to flight delays etc. On our last srrival all 3 flights were showing 3, after 5 minutes heard belt 1 going, wondered over with a few others, not our flight, however, when you told people what was on belt 1 just told board states will be on 3, not as if baggage hall huge at LBIA, having to walk 10 yards to change belt not surely an issue.

 

[stevemej]

The administrator of the forum advised against giving out the guys email address in the previous post so that is the reason i said I wouldn't email him. I will be emailing him details of my posting here now I know it is not a problem.

 

[stevemej]

Can we have a little balance, all airports suffer famine and feast in hourly numbers which chsnge to flight delays etc. On our last srrival all 3 flights were showing 3, after 5 minutes heard belt 1 going, wondered over with a few others, not our flight, however, when you told people what was on belt 1 just told board states will be on 3, not as if baggage hall huge at LBIA, having to walk 10 yards to change belt not surely an issue.

In isolation this is a minor error but following on from a 5 minute delay at the end of the runway and a further 30 minutes sat in the plane waiting for the transfer bus this was irritating.

You said yourself that this happened to you last time you went through the airport. So putting the incorrect information on the information screen is a regular occurrence ? Why??

It's not rocket science to tell the customer which belt their luggage is on.

 

[Aviador]

Not exactly scientific but here's the results of our poll up to date. In our Forums4airports Poll we asked people to rate their experience using Leeds Bradford Airport and so far only 3% of people rate their experience as poor. A sizable percentage of airport users only rate the airport as average. So there's clearly room for some improvement.

"Rate your experience using Leeds Bradford Airport"

Results so far:
Excellent - 19% | Good - 44% | Average - 34% | Poor - 3%

 

[a300boy]

stevemej I am happy if you wish to include my website mails on the subject so he knows I suggested it.