Airport Security, Immigration & Border Control

White Heather

Well-Known Member
Jan 14, 2009
6,621
255
68
Leeds
It seems to me that the CEO can't win. He's soundly criticised on here for not communicating with the public enough, and not speaking out when things go wrong, yet, when he does speak out, with an honest appraisal of the issue and how long it's likely to continue, based on known recruitment and training processes, he is criticised again for telling it how it is!

There are clearly many on this forum who have missed their vocation in life and apparently would be doing a far better job at running LBA than our management are.

I know everyone on here wants LBA to succeed, and seeing these issues is annoying, even upsetting, but for me it's far too easy to take aim at the management instead of the Government who created this situation in the first place. Right now, the feeling I get reading this forum is one of negativity - perhaps Leeds Live and others have quietly influenced people's opinions. It certainly doesn't feel supportive of LBA.

Anyway, life is depressing enough without reading continued criticism of LBA management on here when none of us know for sure what is happening behind the scenes either at LBA or numerous other airports suffering similar problems, so it's my intention to
reduce my participation on this thread
until the negative vibes stop.
 
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AirBingley

Well-Known Member
Oct 1, 2014
407
93
I can only reiterate my recent experience of an 0600 flight and back around 16.00 were busy but fine with no mass hysteria and panic. The staff were pleasant and got on with their jobs and certainly weren't slacking. I think it might come unstuck if there are unplanned absences with absolutely no slack in the system. Next flight not til Sept which is well after the deadline of end June to get things moving!

After thought: I'd also suggest LBA is an easy target after the league table was published - management had the foresight to come up with a long term solution in the form of a terminal that would easily have been in the top 3 which ultimately has now been withdrawn due to a very long approval process and the recognition that the need is here and now not in the future!
 
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AirBingley

Well-Known Member
Oct 1, 2014
407
93
Another after thought: At Schipol they direct people (by means of indicator board) to fast track if the connecting flight is within a certain timeframe - we dont yet have that technology to do that but it would be great if LBA put a couple of smiling helpful Marshalls - smartly dressed on to help protect the brand and help people who are concerned rather than relying on Swissport - they dont need airside passes and need really good people skills potentially folk who are waiting for airside passes and who may have been trained - they can also run through reminders about hand luggage with people approaching to keep it smooth as some people wont have travelled in a long while. i'm thinking damage limitation which isn't too expensive but some people just need reassurance and it might cut down on the social media bashing - we're into damage limitation here!
 

White Heather

Well-Known Member
Jan 14, 2009
6,621
255
68
Leeds
Another after thought: At Schipol they direct people (by means of indicator board) to fast track if the connecting flight is within a certain timeframe - we dont yet have that technology to do that but it would be great if LBA put a couple of smiling helpful Marshalls - smartly dressed on to help protect the brand and help people who are concerned rather than relying on Swissport - they dont need airside passes and need really good people skills potentially folk who are waiting for airside passes and who may have been trained - they can also run through reminders about hand luggage with people approaching to keep it smooth as some people wont have travelled in a long while. i'm thinking damage limitation which isn't too expensive but some people just need reassurance and it might cut down on the social media bashing - we're into damage limitation here!
A final word from me on this.......
They need overhead screens along the queuing area with a repeating instructional video telling people what the can and cannot take through, what metal items to remove etc before getting to the scanners.
I agree that LBA could have people managing the queues - they are advertising jobs that sound as though they could do that sort of thing, but again they have been advertising them for months and still are. The shift patterns are a real disincentive to some people whatever the pay. Lets face it, working shifts, especially nights, doesn't help family life.
 

paully

Well-Known Member
Jan 22, 2018
735
213
70
Dewsbury
It seems to me that the CEO can't win. He's soundly criticised on here for not communicating with the public enough, and not speaking out when things go wrong, yet, when he does speak out, with an honest appraisal of the issue and how long it's likely to continue, based on known recruitment and training processes, he is criticised again for telling it how it is!

There are clearly many on this forum who have missed their vocation in life and apparently would be doing a far better job at running LBA than our management are.

I know everyone on here wants LBA to succeed, and seeing these issues is annoying, even upsetting, but for me it's far too easy to take aim at the management instead of the Government who created this situation in the first place. Right now, the feeling I get reading this forum is one of negativity - perhaps Leeds Live and others have quietly influenced people's opinions. It certainly doesn't feel supportive of LBA.

Anyway, life is depressing enough without reading continued criticism of LBA management on here when none of us know for sure what is happening behind the scenes either at LBA or numerous other airports suffering similar problems, so it's my intention to
reduce my participation on this thread
until the negative vibes stop.
Right I`ll answer you Heather..The people at the top are employed to manage. These days that seems to be a very fluid term sadly. They should never be immune from people criticising their work, for that is the surest way for nothing ever to improve. Just because they are the upper echelons doesnt mean they are immune from improvement. Those that do offer criticism, do so as critical friends, such as all on here. Not with any superior imagined ability in their particular field, but because they care to make things better. I think the directness of Mr Hodders` information to the public,may be very accurate but I would suggest very unwise in a time of volatile tempers. Descretion, is always, the better part of valour, especially when you are in management.

I don`t recognize negative vibes, from anyone on here, I`m afraid. If something is wrong then it is right to air them. It is a forum for discussions and everything should be available to discuss....We may disagree of course, but we must, none of us, become disagreeable in that process of debate.
Best wishes to one and all
 
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Seasider

Premium Member+
Subscriber
Jan 16, 2009
2,667
293
East Coast
Another after thought: At Schipol they direct people (by means of indicator board) to fast track if the connecting flight is within a certain timeframe - we dont yet have that technology to do that but it would be great if LBA put a couple of smiling helpful Marshalls - smartly dressed on to help protect the brand and help people who are concerned rather than relying on Swissport - they dont need airside passes and need really good people skills potentially folk who are waiting for airside passes and who may have been trained - they can also run through reminders about hand luggage with people approaching to keep it smooth as some people wont have travelled in a long while. i'm thinking damage limitation which isn't too expensive but some people just need reassurance and it might cut down on the social media bashing we're into damage limitation here!
I am sure that pre- covid there were such Marshals if my memory serves me well.
 

Yorkieflyer

Active Member
Feb 17, 2021
23
28
49
Leeds
Whilst I agree that this is mainly the Government and more specifically Grant Scha!!s fault Ignoring the industry when it stated clearly that it was a unique industry (closed down longer than any other sector), couldn’t be turned back on instantly and requested tailored specific support which was denied, blame also has to lie with the airport management.

Passing through security a few days ago the staff member said they were loosing staff faster than they could recruit, why?.., because they get paid peanuts for long, irregular shifts. Increase the salaries and the staff would stay. The same also applies to the wheelchair/special assistance team BTW.

This falls squarely at the Airports doorstep.

Yes we all want LBA to succeed but we also have to accept it is, and has for a long time been, a poorly managed airport.
 

Len Fish

Well-Known Member
Jun 5, 2017
924
123
74
Batley
I agree with Ap1995s comments. The problem is the media are causing yet more scare mongering and it’s panicking people and that’s when they are showing up earlier than they need to. It’s only adding to the
Queue this morning at 04.16, daughter off to Barcelona.
View attachment 25923
Update-My daughter got to the airport three hours before the scheduled departure at 06.20 as instructed by Jet2. She and her friend were eventually pulled to the front of the queue and were the last to board. The flight departed at 06.46. Having to queue is never a pleasant experience but at least she caught the flight due to the monitoring of the queue (by Jet2?) as departure time approached.
 

Bobby

Well-Known Member
Aug 27, 2021
363
93
Leeds
That’s good to hear that your daughter made her flight Len.

But the reason why she was pulled from the queue is probably because passengers for other flights were showing up way to early and adding to the queues.
 

Aviador

Administrator
Staff member
Subscriber
Jan 12, 2009
15,906
373
HEAD OFFICE
LBA could try "passengers on the following flights proceed to departure" calls. Airport staff not related to airport security could comb the queue pre-checking boarding passes to check only flights called forward are entering the security queues.
 

paully

Well-Known Member
Jan 22, 2018
735
213
70
Dewsbury
LBA could try "passengers on the following flights proceed to departure" calls. Airport staff not related to airport security could comb the queue pre-checking boarding passes to check only flights called forward are entering the security queues.
I quite agree..That would be very proactive and go some way to relieving the tensions...First saw that at Jersey, some years ago..Although small airport, everything is pro rata after all, and it worked very well.
 

Len Fish

Well-Known Member
Jun 5, 2017
924
123
74
Batley
Passenger Traffic Control (PTC) is the answer. At busy times passengers are placed into a hold in the 1 hour free car park, gradually, on instruction, working their way to “land” in security via the long stay, short stay and the drop off car parks. This flash of brilliance came to me in a dream, or was it a nightmare?
 

dmrodgers

Well-Known Member
Jun 22, 2010
298
63
See our useless local rag is at it agin today doing what it likes to do, knock our airport Disgusting journalism knocking a local business which provides thousands of jobs for local people. Not just a LBA problem as widespread through the UK but never yet seen them knock MAN like they do LBA.

 

AirBingley

Well-Known Member
Oct 1, 2014
407
93
See our useless local rag is at it agin today doing what it likes to do, knock our airport Disgusting journalism knocking a local business which provides thousands of jobs for local people. Not just a LBA problem as widespread through the UK but never yet seen them knock MAN like they do LBA.

At least they mentioned in a roundabout way that 99.9% of pax made their flights - its funny our little old island, the press loves to sell stories on the exception rather than the rule - the rule is the vast majority will experience avery busy airport but get away on their holidays! Of course that story doesn't sell! A friend of mine was at MAN this am and said that it was slow on Fast Track and 'thank god we booked fast track' as the normal queue was horrendous - my friends we are not alone!!!!!
 

Sherburnflyer92

Premium Member+
Subscriber
May 7, 2011
2,799
283
No where
Airports cannot win. And as usual the direction of anger is directed towards the airport and the staff and not the useless politicians who shut this country down, for flu, who didn't provide the correct support for the aviation industry expecting to turn it on exactly how they left it when they turned it off, the world governments for useless travel restrictions and Grant Shapps for his useless BnQ homemade "traffic" light system which made it 10 times harder for airlines/airports to plan and predict and therefore recruit.

Blame the government for rule changes which have made it harder to get an airside pass also. Blame the government for lack of infrastructure spending regarding aviation and subsiding new technologies to make the security screening process easier. No need to have separate trays for your iPads, for your liquids and for your belongings. Simply put your bag in a try and let it scan. Simply pass through the scanner without need to take belts and shoes off and if goes off, full body scanner is required. Simplify the process and make it quicker for the passenger and for the airports.

The lazy Journalists that went along with the lockdown agenda and scare mongering are yet again been lazy incompetent fools and blaming airports for something they encouraged and wanted even more. Journalism is dead in this country and is ran by brainless corporate morons who are interested in taking corrupt government money.

As for LBA - if your on an early morning flight you need to expect this. This always happens at summer peak, especially on a Saturday. Too many flights pre 8am. It's chaos.
 
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KARFA

Well-Known Member
Jun 3, 2014
1,089
133
See our useless local rag is at it agin today doing what it likes to do, knock our airport Disgusting journalism knocking a local business which provides thousands of jobs for local people. Not just a LBA problem as widespread through the UK but never yet seen them knock MAN like they do LBA.


The problems at MAN have been widely reported in their local paper the MEN, and on national media as well.

I don’t see anything incorrect in this report? You may not like that it is negative about LBA, but I am afraid the issue they report is very real as we have heard from first hand reports on here too.
 

Airplane

Member
Aug 31, 2015
33
8
Flew out to Alicante with Ryanair this morning, queue for security was well organised with both Jet2 staff and Airport Customer service staff pulling out people who were late for flights. Queued for about 55 mins with all security lanes open. Staff were friendly and clearly trying everything to make the queue move quicker. So much better experience than I was expecting!
 

airforced

Well-Known Member
May 5, 2010
1,210
133
North Yorkshire
Flew out to Alicante with Ryanair this morning, queue for security was well organised with both Jet2 staff and Airport Customer service staff pulling out people who were late for flights. Queued for about 55 mins with all security lanes open. Staff were friendly and clearly trying everything to make the queue move quicker. So much better experience than I was expecting!
It was suggested by someone in an earlier post that a simple easing of the belt and, I think the shoe removal, would speed things up. I'm not sure they would be allowed to do this as it would lessen security. What was the situation regarding this requirement this morning?
Presumably Ryan weren't in evidence pulling pax from the queue as you didn't mention them.
 

Aviador

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Jan 12, 2009
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It was suggested by someone in an earlier post that a simple easing of the belt and, I think the shoe removal, would speed things up. I'm not sure they would be allowed to do this as it would lessen security. What was the situation regarding this requirement this morning?
Presumably Ryan weren't in evidence pulling pax from the queue as you didn't mention them.
If the removal of shoes is only an airport requirement under the local Airport Security Programme act 1982 then yes this could be relaxed but my understanding is the rule is part of National Civil Aviation Security Programme and therefore forms part of the national CAA/DFT requirements. in my opinion it's not a good idea to relax this rule. The rule exsists because of the shoe bomber Richard Reid who attempted to bomb an aircraft mid Atlantic in 2001.
 
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