I arrived at the airport at 4:30, it is now 4:40 and I am already having a drink airside, so the benefits of fast track cannot be underestimated.
I've refrained from making any comment previously on the security debacle as UK airports. I've flown numerous times this year from numerous airports and the experience was fine each time. At LBA, I'd even say it was better than I'd ever experienced. That said, I've only flown at quieter times of the day.
Now I've experienced the morning rush, I feel as though I can comment a little more. Whilst the fast track has helped me out on this occasion, it feeds into the normal security lines, so it almost feels a bit like pushing in. This means that, as people use fast track, it's actually causing .ore of a problem for the main queue.
The queue for security at half 4 this morning had not made it outside the building. Indeed there was a long queue outside but it was for car park buses. Inside the building, the queue stretched to the Jet2 check in hall. I did feel a bit bad walking past everyone but....I've paid my dues. Both monetary and airport usage.
The issue, and the reason that the airport keeps getting slammed and why the press is so negative, is that the security area is operating at less than 50% capacity. Considering this is the busiest time of the day, I don't really think it's good enough. When I flew from Birmingham (whose problems were highlighted previously in this very thread) last month, every single security lane was open, despite them apparently not having a full complement of staff until autumn.
I appreciate everything that has been said about issues with security staff and that more and more are coming on board but it does seem to be worse here than everywhere else I've flown this year. We can get as upset as we want at passengers tweeting and newspaper reporting but that is a simple observation from my travels. People's opinions are their opinions and LBA has to address that.
All of that said, I have never seen LBA security working as quickly or as efficiently as they were doing this morning. They are at least trying to make the absolute best of a bad situation and I can't fault them. The screens and voiceovers in the security lane are clearly helping and I'd say passengers, by and large, were also helping. Though there does need to be a better system to remove empty trays.
One final note. I had a look out for these members of staff that were managing the queues. I did find one person. He wasn't doing an awful lot, not that there was really any need, but the corporate branding of the airport means all the staff are wearing black, so it is really hard to pick them out from the crowd. I think some bright purple or yellow tops would be a massive help.