British Airways

[lbaspotter]

I wouldn't be surprised if it was somebody called "LeedsApproach" off the dried fruit forum or "newairportforyorkshire" on Skyscrapercity...

 

[Finger66]

"Annonymous caller"
Anyone on the forum owning up to it ?

I have better things to do with my time. Not to mention the fact things isually get mis reported in the media. So I can categorically say it aint me

 

[Bigman]

At the end of the day, it is not just an LBA 'thing'. BA have systematically cut operations back from the regions including MAN as stated above. I flew many years ago from MAN to LHR... out on a 757 and back on a 767/3, so yes their service has been reduced. Don't forget the MAN-JFK that also got canned. Teesside lost their service entirely. At the end of the day it is all about getting as many bums on seats as possible at LHR using as many A380/B787/B777 as possible.

 

[Tarn Spotter]

Have to say BA have made a correct move in my mind, in introducing a ban on passengers reclining seats on flights under 4 hours, feel sure it will cause outrage with other passengers who wish to recline.
You would have thought these changes on, reclining, food, drink etc left to the new "Level" brand.

 

[Finger66]

Just goes to prove what was posted previously about the deterioration of the BA product as a whole. Yes things change, but not always for the better!

 

[a300boy]

Not me either but why do we need to play cloak and dagger !
It is what it is I personally think the route should be supported to avoid overcrowded trains and peoples houses being bulldozed to put new railway lines in but no doubt I am in the minority.

 

[michael]

At the end of the day, it is not just an LBA 'thing'. BA have systematically cut operations back from the regions including MAN as stated above. I flew many years ago from MAN to LHR... out on a 757 and back on a 767/3, so yes their service has been reduced.

I can fully agree with Bigman, went to NZ over 20 years ago MAN-LHR-LAX-AKL and back the same way, down from MAN to LHR on the 757, 9.30am flight, and back up a month later on the 767, 11am flight, although the 767 was way less than half full

 

[Aviador]

It is what it is I personally think the route should be supported to avoid overcrowded trains and peoples houses being bulldozed to put new railway lines in but no doubt I am in the minority.

You're not on your own as I share your view on HS2. It's a huge waste of money and taxpayers will be paying for it for years to come.

 

[Finger66]

You're not on your own as I share your view on HS2. It's a huge waste of money and taxpayers will be paying for it for years to come.

Absolutely and also passes too close to home for us!

 

[Tarn Spotter]

I personally think the route should be supported to avoid overcrowded trains and peoples houses being bulldozed to put new railway lines in but no doubt I am in the minority.

LBA to LHR via BA will always come down to £ notes, I can fly direct to some of my favourites like Florence and Ibiza using British Airways from Manchester, LHR is the only route from Leeds direct on BA, I accept LBA to DUB with Aer Lingus another IAG option. I cant really see outside a proper hub service to Dublin with a view to increase traffic to the States any prospects for BA at LBA, BA will be left with a one trick pony (LBA to LHR), always a major concern for any business.
Justine Greenings sacking on Monday may well be the death knell for the third runway at LHR, I noticed today at PMQ she was sat next to Dominic Grieves, bad news for runway 3 fans, this will put even more pressure on this route.

 

[leedslad]

All my European business travel via KLM from Leeds now since BA dropped the frequency. Most trips European and late flight down with BA useless. Hope KLM see the opportunity that is before them LBA wise.

 

[Silvercity]

You're not on your own as I share your view on HS2. It's a huge waste of money and taxpayers will be paying for it for years to come.

I agree, I'd rather see the money used on improved rail across the north

 

[LBAYORKIE]

Recently booked BA flights from LBA to SIN and back in October- great connections. Guess what, received email other day to say 14:35 flight to LHR has been cancelled, so now re-booked on 09:35! So frustrating, looks like we will be re-booking from MAN.

 

[Aviador]

Recently booked BA flights from LBA to SIN and back in October- great connections. Guess what, received email other day to say 14:35 flight to LHR has been cancelled, so now re-booked on 09:35! So frustrating, looks like we will be re-booking from MAN.

I know LBA is a very small fish in a huge ocean but still, it does make you wonder if BA are playing games with the new owners of LBA to see what deal they can get out of them?

 

[LBAYORKIE]

Its a shame the LBA management aren't more accessible. I would love to bring this to their attention, but clearly this cant happen. I suspect they don't really ever get to hear from their customers.

 

[Aviador]

Its a shame the LBA management aren't more accessible. I would love to bring this to their attention, but clearly this cant happen. I suspect they don't really ever get to hear from their customers.

It's unlikely they would divulge information such as that to "customers".

 

[LBAYORKIE]

Charging for incoming phone calls doesn't really suggest they want to speak to their customers either.
It sort of makes you think 'why should I bother' if they don't want anything to do with me why should I want anything to do with them. Just hate having to go to Manchester its like being forced to take my business to LBA's biggest competitor.

 

[lbaspotter]

Its a shame the LBA management aren't more accessible. I would love to bring this to their attention, but clearly this cant happen. I suspect they don't really ever get to hear from their customers.

LBA's CEO, David Laws has constantly being saying since taking over the job last year he is always open and willing to listen to customers complaints.
So I'd advise you to put pen to paper and write a letter to him directly.. Otherwise how will he ever know what your problems are. Oh you might just get a reply from him too..

 

[White Heather]

David Laws is, however, fully aware of the issues with BA, and the constant cancellations by BA are hardly LBA management fault anyway. They have been doing all they can to persuade BA to provide a reliable and more frequent service. David is a very approachable chap though and I have no doubt at all that he would be happy to hear views if put in writing. He seems considerably more open to hearing views and keeping the public informed than his predecessors.

 

[TheLocalYokel]

David Laws is, however, fully aware of the issues with BA, and the constant cancellations by BA are hardly LBA management fault anyway. They have been doing all they can to persuade BA to provide a reliable and more frequent service. David is a very approachable chap though and I have no doubt at all that he would be happy to hear views if put in writing. He seems considerably more open to hearing views and keeping the public informed than his predecessors.

That's good to hear. When John Parkin was at BRS I found him very 'hands on' in the sense that he would reply to letters under his own signature (he may not have written them of course) and actually answer points raised rather than give a generalised 'corporate-speak' reply. I found that to be the case with the most recent CEO at BRS who is now at LCY, albeit he had many admirable qualities but personally dealing with correspondence from the public was not one of them. Neither was ensuring that his staff actually addressed issues raised when replying on his behalf.

I'm surprised to learn that JP seems to have taken a backward step with those responsibilities during his incumbency at LBA.