I thought the following would be of interest given Primera's predicament at the moment, taken from today's Sunday Times travel section:
"I was surprised to read a glowing review of Primera Air last week (NYC for £279). Ten days before our flight to New York, Primera cancelled its flights out of Birmingham. Booking new ones incurred significant expense." H C , Gloucester
Primera Air replies: "The delivery of our second A321neo plane was delayed for several days, which led to some cancellations. All passengers entitled to compensation will receive it. We apologise for the inconvenience".
checking the Primera Air website, these are the current dates the A321's enter service:-
aircraft 1, currently in service, Stansted to New York and Boston
aircraft 2, 2nd June, Stansted to Toronto
aircraft 3, 22nd June, Paris CDG to Toronto and Boston
aircraft 4, 30th July, Birmingham to New York and Toronto
aircraft 5, 15th August, Paris CDG to New York
aircraft 6, 22nd August, Stansted to Washington
Until today (Saturday) where the morning Malaga departure is leaving just over an hour late because the BHX aircraft was moved to Stansted overnight to operate their delayed Alicante after the taxiway collision there !
But even an hour delay is far from an issue and is far from unheard of.
In a majority of cases, passengers will easily forget and forgive a minor delay or an aircraft change (if they notice at all) ...what is harder to forgive is if a flight is delayed significantly or cancelled and then ruins people’s holidays.
Hopefully Primera can continue like this until their proper aircraft arrive!!