The PR guys (if there are any!) really need to have a rethink. I don’t smoke, so it doesn’t bother me personally, but taking away the smoking facilities airside when passengers are basically stuck with no idea how long they’ll be waiting was always going to push some people to break the rules. Maybe it’s down to building work, but it’s a bit of a coincidence that ever since the smoking area disappeared, there’s been a big spike in fire evacuations.
As for the lounges… I honestly can’t believe someone suggested the 3 drink max rule in a meeting was ever going to be a good idea, and even more surprised that management went with it. What were they thinking? Sometimes it feels like LBA forgets how things work in the real world. A bit of common sense and a cost versus benefit check might help avoid these kinds of mistakes - especially when you’re running a service business where public perception really does matter. We shouldn’t be annoying people when we rely on them choosing to come through our doors and that all the competition seemingly have these facilities.
Yes, the drop-off charges annoy people too, but at least there’s a free option just down the road. That’s something.
This feels like it missed the mark completely, and there’s no real way of defending it.
As for the lounges… I honestly can’t believe someone suggested the 3 drink max rule in a meeting was ever going to be a good idea, and even more surprised that management went with it. What were they thinking? Sometimes it feels like LBA forgets how things work in the real world. A bit of common sense and a cost versus benefit check might help avoid these kinds of mistakes - especially when you’re running a service business where public perception really does matter. We shouldn’t be annoying people when we rely on them choosing to come through our doors and that all the competition seemingly have these facilities.
Yes, the drop-off charges annoy people too, but at least there’s a free option just down the road. That’s something.
This feels like it missed the mark completely, and there’s no real way of defending it.