I was onboard the TOM2618 LBA-PMI on 25/05 which encountered a 10 and a half hour delay. Whilst Thomson's looked after us very well, £10 each for breakfast and a short bus ride to Bradford to the Hilton for light refreshments of chips, sandwiches, crisps etc, somehow I feel that the long wait in the airport could have been avoided.
Before leaving for the airport at 03:30 I was aware of the 10 1/2 hour delay & have to ask why Thomson's didn't send an email/text advising passengers of this and to say we could come to the airport later on in the day to avoid sitting around??. Anyhow, we joined the very long queue for the Palma flight at desks A21-22 which was snaking up to the entrance of WHSmith at this point, to find out that they was not checking our bags in, just tagging them. This meant we was going to be lumbered with them until late afternoon, whilst staying land-side in LBA. This wasn't the case thank goodness as an announcement around half 9 for a bag drop immediately was welcomed by all.
A short delayed bus ride to Bradford was upon us at 12 noon & we was back at the airport for 2:30 to join the horrendously long queues at security. On arrival into the departure lounge our est dept was 16:45, shortly pushed back to 17:30. The aircraft arrived at 17:00 from MAN to be greeted by a loud cheer from the TOM pax in the airport and we departed at 17:59.
Full credit to Holly and Matt, the 2 reps representing TOM dealt with the situation & irate passengers very well and deserve full recognition for this. The captain onboard was brilliant, having a laugh and joke with us all in the cabin before departure.
The onboard sales was disastrous so I won't even go there. Yesterday's flight was much more smooth and an early arrival back into LBA was welcomed with open arms. Full credit to Connor the front member of cabin crew on yesterdays flight in the front of the aircraft, made flying a lot more fun!!.